The Salvation Army

  • Quality Assurance & Training Coordinator

    Job Locations US-NY-Jamaica
    Job ID
    Developmental Disabilities
    Compensation Min
    USD $47,000.00/Yr.
    Compensation Max
    USD $57,000.00/Yr.
    Regular Full-Time
  • Overview

    The Developmental Disabilities Services Quality Assurance and Training Coordinator will work independently from DDS management and staff in order to be able to conduct objective program audits at the several DDS, ICF, IRA and Family Care homes.  It is the desire of The Salvation Army to provide the highest level of service to its DDS residents.  To accomplish this The QA Coordinator will conduct scheduled and unscheduled inspections, audits and investigations to assess the quality of service provided at the several ICF and IRA homes and well as Family Care facilities in The Salvation Army’s DDS network.


    • Attend meetings/training given by OPWDD.
    • Chairing and Coordinating the Incident Review Committee.
    • Devise a quality assurance program and audit procedure for the DDS network.
    • Devise and/or create a uniform standard for forms and procedures across the DDS network.
    • Devise and implement a routine and scheduled training program for all employees within the DDS network in Award, KeepSafe, CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD.
    • Devise and conduct a New Employee Training Class for all New DDS Staff.
    • Conduct scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
    • Conduct unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws. 
    • Filing all incidents into the WSIR System.
    • Ensures that the facility maintains an effective incident management program that results in continuous  decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
    • Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective actions implemented.
    • Will make an independent report to the Director of Social Services and DDS Director on all inspections and audits.
    • Will provide and schedule special trainings to increase the quality of care at each of the several ICF, IRA and Family Care homes including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting and money management.
    • Will be a secondary auditor of the finances and funds of each resident.  Will ensure that none of the funds of residents are misspent or misused. 
    • Complete unannounced visits and provide written report of findings
    • Will provide an independent investigation of each Incident Report.  The focus will be on cases of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases which may bring harm to the residents of the several DDS homes in TSA’s network.
    • Will work with and counsel the Program Managers and Assistant Program Managers in improving their program and services, increasing and improving community inclusion opportunities, streamlining their operations and reducing spending.
    • Will oversee the collective purchasing program to increase quality across the network and reduce spending.  Always keeping in mind that all units have independent budgets but can benefit from collective purchasing.
    • Will work closely with DDS GNY Property department in making sure all locations are in good repair and safe for human life. 
    • Will be authorized to discipline employees when the life and safety of residents is in jeopardy. 
    • Maintain and submit timely and accurate records and reports regarding the health and safety of the residents and the quality of each program.
    • Submit documents into IRMA, and be the liaison between OPWDD and the Justice Center regarding incidents.
    • Maintain ongoing knowledge of each resident’s medical, psychological, cognitive and social needs and ensure that programming is appropriate to needs and treatment goals.
    • Review all incidents or investigations that occurred at the Program.
    • Be available and willing to respond to other duties as assigned by supervisor.


    • Bachelors Degree or more than 5 years experience in management, leadership, or Human Resources management. 
    • At least 5 years experience of proven staff supervision.
    • Demonstrates a high level of respect and consideration for the residents being served. 
    • Certified investigator
    • Valid driver License


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