The Salvation Army

  • Program Director

    Job Locations US-NY-Springfield
    Job ID
    Compensation Min
    USD $62,000.00/Yr.
    Compensation Max
    USD $70,000.00/Yr.
    Regular Full-Time
  • Overview

    The Program Director is responsible for managing the day to day operations of a family homeless shelter in accordance with DHS Part 900 regulations, New York State Social Services, OTDA, and NYC DHS contracted agreement.  The Program Director ensures that onsite programming is consistent with the self-sufficiency model developed by The Salvation Army family shelter division which promotes a holistic approach to serving the clients and assisting them with their re-entry back into the community. 


    • To meet or exceed all the quarterly performance targets, such as: Public Assistance and Employment, Facility Length of Stay, and Exit and Housing Placements as set annually by the Department of Homeless Services and The Salvation Army leadership.
    • The Program Director reports directly to the Director of Shelters regarding the programmatic operations of the family shelter program, with reporting responsibility to the Salvation Army administration, City, and State officials.
    • The Program Director is the operational officer, responsible for ensuring the program is operating in conjunction with the programmatic model developed by the shelter team and ensuring that the program environment is a caring and compassionate environment which is conducive to fostering personal growth in the clients and ensuring the dignity and worth of each individual.
    • The Program Director is responsible for managing the program in conjunction with the available discharge options (both housing subsidy programs and noncompliance alternatives) made available through the Department of Homeless Services and other NYC/NYS offices supportive of the homeless populations.
    • The Program Director is responsible for taking proactive steps to ensure all vacant units are made available for the admission of new intakes/clients and have this information communicated to DHS/HERO unit in a prompt and timely manner.
    • The Program Director is responsible to oversee the daily census and average length of stay of the program’s residents and ensure appropriate and time restricted exit strategies are developed for all residents. 
    • The Program Director must ensure all agency audits (internal and external) are responded to within the timeline set forth by the auditor.
    • The Program Director must provide weekly documented supervision to all subordinates, ensure all social service staff receives at least bi weekly documented supervision, and make him/herself available for monthly documented supervision with the Director of Shelters.
    • The Program Director must attend all DHS and TSA meetings and other scheduled informational meetings and focus groups.
    • The Program Director works with the Director of Social Services and Director for Facilities for Shelters to maintain a quality staff and ensuring all prescribed policies and procedures of The Salvation Army personnel practice are adhered to.
    • The Program Director is responsible for maintaining a viable Community Advisory Council.
    • The Program Director must be available to contact by program staff 24/7.
    • To continue to run each of our shelters with excellence and to meet the needs of the program, employees may be asked to assume their same position at one of our other shelters operated by the Salvation Army at the discretion of the Director of Shelters or Salvation Army Department Heads.
    • Other assignments and tasks may be added at the discretion of the Director of Shelters or Salvation Army Department Heads.
    • Demonstrates the ability to recognize priorities in organization of workflow.  Able to perform duties independently, with minimal need of direct supervision.
    • Maintains the confidentiality of clients, shelter/programs, agency, and/or The Salvation Army.
    • Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers and co-workers.
    • Reflects commitment to building a supportive work environment and maintains a positive attitude at the work place and towards job.
    • Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program.


    Master’s degree in Social Work or related field, or a Bachelor’s Degree and at least five years of relevant experience working in a homeless shelter or residential facility that provides social services to clients is desired.  At least three years of relevant supervisory experience is required (i.e. supervision over case workers and social service personnel).  Experience working with the homeless population and/or working with clients pursing independence and self-sufficiency outcomes is preferred.


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