The Salvation Army

Family Service Worker - Temporary

Job Locations US-OH-East Cleveland
Job ID
Temporary Jobs
Compensation Min
USD $17.00/Hr.
Compensation Max
USD $17.00/Hr.
Temporary Full-Time



Job Title:                     Family Services Worker- Temporary

Exempt/Nonexempt:    Non-Exempt   

Corps:                          East Cleveland

Date:                            5/7/18 – 7/27/18                       

Reports To:                  Corps Officers  



The Family Services Worker will provide direct assistance to corps clients to alleviate the immediate need for food, clothing, utility assistance, referral and Benefit Bank services; assist in administering seasonal social service programs, making referrals where appropriate; maintain accurate and timely records/statistical reports for funding sources. The person in this position will have an understanding of the mission and philosophies of The Salvation Army and will work towards its goals.





Food Pantry


  • Order pantry food for weekly or bi-weekly delivery. Place food order to the Cleveland Food Bank two days in advance of your corps delivery date. Food Orders are placed by on-line system.
  • Oversee food delivery and verify the delivery bill for contents of delivery. Send all food invoices to finance department for payment.
  • Stock and shelve all food items adhering to all codes applicable to food storage. (Six inches off floor, eighteen inches from ceiling, thermometers in refrigerator and freezer, rotate food items to bring older food up front, keep pantry clean at all times, etc)
  • Maintain a minimum of 40 bags of packed groceries within the Pantry at all times.  Follow Food bag guidelines for contents of all bags packed. (1-3 people get 1 bag of food, 4-6 people get 2 bags of food, and 7 or more people get 3 bags of food. 4 bags are maximum).
  • Intake all new clients for their need to participate in the program. Verifying income, residence, children and adults living in the household.
  • Ongoing re-verification for Food Pantry clients annually at which time new verifications papers must be collected.
  • Maintain regular Food Pantry hours daily from 9:00 AM to 11:30 AM - Monday through Thursday.
  • Additionally Emergency groceries (outside of pantry hours) should be handled on a crisis basis. No client should be turned away if they are in a crisis need for food.
  • Record Food Pantry clients on Friday of each week.  At the end of the month tally all Food Pantry client statistics and submit statistics to supervisor. 


Direct Assistance       

  • No assistance can be given to a family member or self without permission from Supervisor and clarification from DHQ officer.
  • All utility assistance requires appointment with assessment of needs meeting the criteria of that specific utility program.  Proof of income and household members as well as HEAP papers. (Winter season $175.00 avoid disconnection or reconnect service / Summer season elderly & disabled only for $175.00 avoid disconnection or reconnect).
  • Responsible for scheduling all utility appointments.
  • Dominion East Ohio assistance is prepared with an on-line form completed at the time of the clients office assessment.  In addition to completing this form it will be necessary to place a phone call with the verbal intent to pay to Dominion East Ohio.  The “stop” for disconnection and or the reconnection will not transpire without the call of intent.
  • Maintain accurate records for corps Gas allocation showing date of service, client served and amount paid.  Send regular batch sheets with intents to pay to DHQ employee Linda Mercer. Complete end of the month/reconciliation report for all Dominion intents that have been disbursed for that month on or before the 5th of each month.
  • First Energy assistance is not online – it is a handwritten form.
  • Electric intents to pay require a call to the company to place the intent and stop the disconnection or begin    reconnection.
  • Client must be given a copy of the assistance given at close of the appointment.  Place copy of all assistance provided to the client in the client file.
  • Maintain accurate records of corps Electric allocation showing date of service, client served and amount of intent with remaining balance.
  • Clients requesting emergency assistance must be assessed for that need.  Client file established supporting household size, income verification, residence and so forth.
  • Vouchers are only written for items at our ARC stores such as clothing, small furniture items, and household items.  NO APPLIANCES. 
  • No vouchers for birth certificates, ID’s, bus passes or travelers aide.
  • Provide ongoing support to the corps clients through various support classes. (.Budgeting class)
  • Referrals are usually made to programs within our own agency first. As social workers we do refer to various agencies throughout Greater Cleveland for that particular need.
  • Clients needing shelter or detox should first be referred to Harbor Light Complex.
  • Do not transport clients to shelter or detox by yourself.
  • Provide Benefit Bank registration for program services.
  • Keep record of number of monthly referrals given.
  • Register all children overseeing all forms and documentations for Camp NEOSA.
  • Accompany children to and from camp sessions.
  • Register all neighborhood children for Christmas Distribution program.
  • Work at the distribution site location on day of the event.
  • Work with the Corps Officer(s) for the support of social service programs within that corps.
  • Incorporate Food Pantry statistics as provided by the Food Pantry clerk into monthly FB report.
  • Prepare internal monthly reports (NSSII), Community Block Grant reports (CDBG), and Monthly performance sheet for United Way funding. Submit to supervisor no later than 5th of each month.



No Supervisory responsibilities; possible need to oversee volunteer help within the department.




  • Bachelor Degree in human services field or minimum of 5 years’ experience in related field. 



  • Must be able to routinely lift and carry boxes weighing 25 pounds or more.
  • Valid driver license/transportation needed as potential travel between any of the 5 corps locations may arise.


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