The Salvation Army

Case Manager (Full-time) - Supported Services for Veteran Families

Job Locations US-NY-Syracuse
Job ID
Social Services
Regular Full-Time


The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community.


The Emergency Services Department has an immediate opening for a full-time Veteran's Case Manager in the Supportive Services for Veteran Families program.  This position will provide intensive case management to veterans and their families who are homeless or housing vulnerable.


The Salvation Army offers a truly excellent benefits package to eligible employees, including:

  • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
  • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition program
  • Eligible Loans may qualify for the Federal Government’s Public Service Loan Forgiveness Program


  • Assess clients’ needs, including verification of veteran status, and determine eligibility for services. 
  • Conduct comprehensive assessments and work with the client/family and any collateral supports to develop a service plan. 
  • Identify needs not met by the program and make referrals to appropriate community providers.                                                                            
  • Coordinate services with other veteran providers/case managers to provide housing assistance in a timely and efficient manner.
  • Network and advocate on client’s behalf with community providers and assist with empowering clients to make the best use of community and mainstream resources. 
  • Verify tenancy with landlords.
  • Conduct home visits for clients requesting assistance with furniture who do not have collateral support services in place.                                              
  • Maintain case records with accurate and timely case narratives, service statistics and information.


  • Bachelor's Degree in Human Services related field and minimum one year of experience providing social services to veterans.
  • Associate's Degree or HS Diploma with progressively higher levels of related experience will also be considered.
  • Must have vehicle or regular access to a vehicle
  • Must have a valid driver’s license that meets The Salvation Army insurance requirements
  • Must be able to meet clients at local shelters or in their homes, negotiate stairs, lift up to 40lbs. and have physical capacity to perform all job duties.
  • Knowledge of community resources is required.
  • Must be team oriented and possess good communication skills both verbally and in writing.
  • Must be detail oriented and have basic knowledge of accounting practices.
  • Professional position includes expectation that a flexible work schedule will be maintained.

The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.


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