The Salvation Army

  • Case Manager/Neighborhood Adviser (Full-time) - Senior Services

    Job Locations US-NY-Syracuse
    Job ID
    Social Services
    Regular Full-Time
  • Overview

    The Salvation Army is hiring! We are seeking individuals with a passion for helping others, and a desire to do the most good in their own community.


    The Senior Services Social Day Program has an immediate opening for a full-time Case Manager/Neighborhood Adviser.  This position will provide case management and housing crisis intervention to help participants maintain a safe and healthy life environment, safe affordable housing and a stable living situation as a means to prevent homelessness and/or hospitalization.


    The Salvation Army offers a truly excellent benefits package to eligible employees, including:

    • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
    • Employer funded Pension Plan (company contributions begin after 1 year of employment)
    • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
    • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
    • Flexible Spending Accounts
    • Remitted Tuition program
    • Eligible Loans may qualify for the Federal Government’s Public Service Loan Forgiveness Program



    • Conduct single point of entry assessments and support work with the client/family to develop an individualized permanent plan and action steps.
    • A cell phone will be will be available and shared with the network of funders and service providers as well as the senior population.
    • Initiating intake process from assessment to assignment by Senior Services team that will allow for maintaining regular contact with clients, conducting home visits as needed, frequency determined by client and worker as service plan develops.
    • Provide brokerage and networking advocacy, coordinating service with other providers, agencies and programs, and making referrals for auxiliary services as needed.
    • Maintain case narratives, statistical information, and provide ongoing assessments and case recommendations.
    • Complete quarterly case assessments.
    • Provide support to Senior Services team and provide in-house support to seniors who come to the Center seeking assistance.
    • Actively participate in case conferences, staff meetings, service coordination meetings, supervision, professional and in-service training sessions.
    • Assist with housing search, connect with Landlords, and collect housing information.


    • Bachelors' Degree in Human Services with minimum 1 year experience working with seniors

    • Associate's Degree or HS Diploma with progressively higher levels of related experience will also be considered.

    • Specific experience in connecting with the hard to reach seniors.
    • Have knowledge of benefits and entitlement programs, housing services and knowledge of aging and community resources required.
    • Must have a car and valid NYS driver’s license that meets The Salvation Army’s insurance requirements.
    • Must meet training requirements as defined by agency and departmental training plan.

    The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other protected characteristic.


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