The Salvation Army

Client Management Systems Administrator

US-NY-West Nyack
Job ID
Social Services
Regular Full-Time


The Systems Administrator is responsible for the system setup and modifications, system administration and supervision and user training of the client data management system, ServicePoint, a web-based data system.  The Systems Administrator will work collaboratively with the Pathway of Hope Coordinator (team leader) and the POH staff, to support the implementation of POH objectives.  The Client Management Systems Administrator is responsible for insuring the integrity of the data collection system and processes and insuring that system procedures and protocol are followed, properly reported and documented.  The CMSA is the primary developer of training materials and responsible for the ServicePoint training of Territorial, Divisional and Corps staff. 

The Systems Administrator will be responsible for training, providing technical assistance, reporting, and monitoring system users.  The duties include Software set up, administration, security and data entry workflow design. Travel will be required, as well as, occasional evening and weekend work.


Responsibilities include but are not limited to:

  • Manages POH electronic communication practices.
  • Coordinates and administers ongoing support services for ServicePoint application.
  • Monitors compliance with data security, data sharing, data integrity and confidentiality rules.
  • Creates reports that monitor the quality and integrity of the data and its systems.
  • Develops and presents on-going user training and support through video conference or one-on-one conference call.
  • Creates, develops and presents training based on modifications to the system, Eastern Territory Work flow or specific to local interests



  • Bachelor's Degree
  • Experience using ServicePoint, or other web-based data systems is a plus.
  • Previous work experience in homeless services, social services or customer service is desired.
  • Homeless Management Information Systems experience beneficial.
  • Demonstrated organizational and planning skills.
  • Demonstrated verbal and written communication skills.
  • Problem solving orientation and expertise.
  • Previous client management/services tracking information system experience.
  • PC support and troubleshooting expertise and knowledge of Windows Operating Systems. Ability to assess, design, deploy required data entry workflows on program specific basis.  Basic understanding of database structures. 
  • Proven training skills, especially in group settings.
  • Experience with report writing (fluency with SAP Business Objects is preferred).


All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status. 


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