The Salvation Army

Warming Center Intake Worker - Hartford No Freeze Program

Job Locations US-CT-Hartford
Job ID
Social Services
Regular Full-Time


Location/Department: GHAS, Marshall House Hartford No Freeze Program (Hartford, CT)

Status:  Non-Exempt, Full-Time, Temporary


Scope & Purpose of Position:

Provides daily supervision, monitoring, reporting and technical support services to clients accessing no freeze programs; maintains appropriate records in addition to ongoing written and verbal communication with the supervisor in relationship to daily client activities; facilitates an emotional and physical environment conducive to enhancing positive client morale and stabilization.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Screen prospective participants for possible admission following Greater Hartford CAN cold weather protocol.

  • Authorize and complete requests for hotel stays per Marshall House and GH CAN cold weather protocol.
  • Contact area shelters to transfer participants from No Freeze program to a more stable shelter placement. Complete discharge procedure each day, including;
    • collect & wash linens,
    • make a discharge entry in the log book
    • obtain a forwarding address if possible, and
    • complete Exiting Procedure and Exit Form to obtain participant’s destination.

  • Complete intakes on households unable to be diverted/triaged to other shelters, including;
    • review rules and obtain signature
    • completely fill out intake packet including release of information
    • familiarize participant with resources being offered including onsite Case Manager

  • Assist with routine personal hygiene as needed (i.e. provide toiletries and instruct in their proper use).

  • During shift changes, brief staff on participants’ issues or concerns.

  • Provide coverage for the facility by monitoring the doors and answering the phone, including:
    • review all participant and guest photo identification upon entry into the building at all times,
    • control the flow of traffic into and out of the building by ensuring all participants and visitors sign in and sign out in the log book, and
    • field calls for assistance and shelter triage

  • Ensure there is always a 1:25 ratio for staff to adult participants.

  • Perform all required shift tasks before the completion of each shift.

  • Keep staff area stocked with copies of all appropriate forms.

  • Explain and enforce No Freeze program rules with participants by reviewing Participant Rules and Responsibilities at intake and through consistent accountability of behavior and process monitoring, including:
    • administer write ups for all behavior not in accordance to the policy and rules for the Shelter and
    • provide a copy of all warnings administered to the Family Services Case Manager and the warning logbook.

  • Alert the Program Coordinator of any concerns regarding parent/child interactions.

  • Report to all scheduled shifts on time and ready to perform duties. Make arrangements for coverage if unable to report to work and follow call off procedures outlined by Supervisor.

  • Assist in preparing meals/food for No Freeze program participants

  • Properly dispose of left over meals at the end of each shift.

  • Collect dirty linen in designated area to be laundered. Assist with laundry when needed.

  • Provide Crisis Intervention and the necessary support and resources to participants when situations arise (i.e. police, Mobil Crisis, drug treatment programs, medical or fire emergencies).

  • Store, provide, and make available participant’s medication when necessary.

  • Provide a supportive, encouraging environment and one-on-one support to participants.

  • Document all referrals refused by the clients and complete regular, on-going entries in the log book. Complete incident reports as needed provided a copy to the Program Coordinator, Case Manager and Incident book.

  • In the event of a medical emergency or where an accident occurs on property, Intake Workers must call 911, arrange for medical attention, and completely document occurrence with an incident report.

  • Attend and participate in all mandatory staff meetings and trainings.

  • Maintain donations as instructed by the supervisor and store and distribute supplies to participants as needed. Obtain participant signatures for all distributed donations.

  • Conduct security checks in and around the premises to ensure everyone’s safety. Log all security and fire checks on an hourly basis to maintain order in the facility.

Supervisory Responsibilities:


Does this job have supervisory responsibilities: ___ Yes _X__ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.


  • High School diploma or GED required

  • Experience working with at-risk populations and/or persons experiencing homelessness preferred

  • Must possess a valid driver’s license

  • Must have a minimum availability of three shifts weekly

  • Willing to work weekends, evenings (including overnights), and holidays is required.

  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Divisional Headquarters Vision Statement:

The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


Work Environment/Physical Demands:




Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance




Lift up to 20 pounds




Lift up to 50 pounds












Use hands




Use sight/vision




Walk, bend, kneel





The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description is subject to change as the needs of the employer and requirements of the position change.


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