The Salvation Army

Program Coordinator - Hartford No Freeze Program

Job ID
Social Services
Temporary Full-Time


Location/Department: GHAS, Marshall House Hartford No Freeze Program (Hartford, CT)

Status: Full-time, Exempt, Temporary

Hours Per Week: 40 hours including on-call responsibility

Schedule: Sunday – Thursday, 12:00 p.m. - 8:00 p.m.


Charged with the responsibility of fulfilling the purposes of and implementing the program goals of the Greater Hartford Area Services Hartford No Freeze program.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Primary Responsibilities

  • Ensure fiscal management.
  • Supervise No Freeze staff and conduct case management reviews.
  • Maintain full oversight of Hartford No Freeze program.
  • Participate in community collaboration.
  • Assist in program planning.
  • Ensure compliance with local, state and federal guidelines including GH-CAN cold weather policies.

Staff Management

  • Oversee and supervise No Freeze program staff.
  • Ensure ongoing staff development opportunities, i.e., training through orientation, staff meetings, workshops, attendance at professional meetings/seminars, and maintenance of procedure and policy manuals to include job descriptions for each position.
  • Oversee scheduling of No Freeze staff to ensure all services are provided and staff:client ratios are maintained.
  • Maintain accurate attendance record system and ensure accountability.
  • Conduct monthly staff meetings.
  • Conduct hiring and termination of the No Freeze program staff.
  • Complete quarterly evaluations as well as probationary reviews.
  • Serve as back up when No Freeze program is under staffed.
  • Be on call for staff emergencies during operation of No Freeze program.

Case Supervision

  • Ensure ongoing case supervision for all consumers including goal setting, case review, intake assessment, and discharge planning to include cases requiring specialized intervention.
  • Ensure that confidential case records are maintained.
  • Provide for adequate statistical recording according to The Salvation Army’s National Statistical System, and as required by approved licensing and funding agencies.
  • Ensure that participants’ cases are accurately tracked and maintaining program outcomes.
  • Provide direction and coaching to case management staff.

Financial Management

  • Explore, in cooperation with the Program Director, GHAS Director of Social Services and Development Department, new avenues of program funding.
  • Maintain current funding and solidify The Salvation Army’s relationship with current funders.
  • Coordinate all reports on spending, as required, to appropriate agencies or foundations.

Property Maintenance

  • Oversee and plan for the effective day-to-day operational maintenance and cleaning of the Hartford No Freeze program property.
  • Propose and initiate, in conjunction with the Program Director property repairs to report to the City of Hartford.
  • Oversee that program has adequate office, janitorial, and food supplies at all times.

Community Liaison

  • Maintain effective and cooperative inter-agency liaison relationships, including attendance at various community meetings of related concern.
  • Maintain positive and open communication with partner agencies providing in kind resources and services to the No Freeze program.
  • Keep in contact with the City of Hartford, police, and fire departments in planning for severe weather.
  • Serve as the primary point of contact for all community meetings and partnerships.
  • Attend all mandatory funder trainings and development opportunities.
  • Identify appropriate resources for referrals for homelessness, including housing, employment and opportunities to create partnerships.
  • Attend and participate in community meetings related to services for homeless and formerly homeless individuals and families, including all pertinent CAN meetings.

Program Coordination

  • Train and coach case management staff to be client centered and utilize all appropriate evidenced based techniques when working with clients.
  • Oversee the planning and implementation of activities and events appropriate to program objectives including scheduling of outside group support meetings for consumers.
  • Maintain processes in providing consistent quality care and service to all consumer.
  • Enable the coordination and assessment of all program components in order to determine effectiveness in achieving goals.
  • Ensure the provision of satisfaction surveys to participants and evaluate performance regularly.

Program Development

  • Maintain awareness of potential areas for related program development.
  • Keep abreast of all changes federally and locally regarding homeless services, housing services, and sheltering.
  • Attend community meetings related to services for homeless and formerly homeless individuals and families.
  • Implement where possible, evidenced based interventions and spotlight improvements through the Development Department.


  • Bachelor’s Degree in Social Work or closely related social services field
  • 2 years of supervisory experiences
  • Minimum of 3 years working with the homeless and housing sector
  • Valid motor vehicle driver’s license with own transportation
  • Human Resource and organizational skills are a must
  • Ability to organize responsibilities and function independently, with excellent time management skills
  • Ability to engage diverse populations
  • Communicate clearly both verbally and in writing
  • High energy level and solid work ethic
  • Ability to respond to changing conditions
  • Work well in a team atmosphere
  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Divisional Headquarters Vision Statement:

The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.


Work Environment/Physical Demands:




Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance




Lift up to 20 pounds




Lift up to 50 pounds












Use hands




Use sight/vision




Walk, bend, kneel





The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description is subject to change as the needs of the employer and requirements of the position change.


An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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