The Salvation Army

  • Social Service Caseworker

    Job Locations US-MA-Chelsea
    Job ID
    Social Services
    Compensation Min
    USD $14.00/Hr.
    Compensation Max
    USD $16.00/Hr.
    Regular Full-Time
  • Overview


    1. Position TitleSocial Service Caseworker 
    2. Non-Exempt
    4. Responsible toCorps Officers
    7. Education RequirementsCollege Degree in Social Services or related field preferred.
    10. Work ExperiencePreferred experience in the human services field
    13. Other Qualifications
    • Develop and maintain an appropriate level of expertise to effectively perform duties of this position.
    • Strong interpersonal and administrative skills.
    • Bi-Lingual (Spanish & English).
    • Knowledge of community and service area.
    • Good problem solving skills, self-initiative, management skills relating to motivating people, communicating effectively, giving direction and completing tasks.
    • Working knowledge of Microsoft Office
      1. Principal FunctionsTo maintain and strengthen the social service systems (ie, food bank, Good Neighbor Energy Fund, FEMA, etc.) through effective design, collaboration, management, enhancement of existing programs ensuring compliance with all state and local licensing regulations.
    • Duties and Responsibilities


    1. Oversee the overall administration of FEMA, including review of state and local regulations, procedures, guidelines and funding requirements to ensure compliance.
    3. Responsible for monitoring program statistics and completing reports required for FEMA, Food Bank, etc.


    1. Coordinate ordering of food for emergency pantry.
    3. Perform intakes, interviews, and assessments of clients' needs (ie: food pantry, utilities, rent, etc.) and the updating files as necessary


    1. Perform follow up case management with households for other supportive programs available if needed beyond emergency assistance
    3. Complete case notes of household (income, expenses, members, etc.)


    1. Keep updated files as services are provided to clients.


    1. Maintain record according to agency regulations.


    1. Monitor services expenses within budget, strictly adhere to the provisions made, and report any variances to the Corps Officer.


    1. Coordinate all seasonal assistance (Thanksgiving, feeding, Angel Tree, Coat program, food baskets, etc.) May include working some holidays.


    1. Coordinate and oversee with Corps Officers community volunteers to assist in food pantry preparation. Food Panty Volunteer assists in the preparation of client food bags, deliveries and stocking of the food pantry shelves, etc.)


    1. Represent The Salvation Army in community social service meetings.


    1. Attend monthly caseworker meetings.


    1. Bridge Social Service clients into other Army programming.


    1. Participate in weekly update meetings with Corps Officer.


    1. Assist in completing material needed for reviews and inspections.


    1. Prepare client food bags (when volunteers are not available.)


    1. Keep pantry fully stocked and cleaned (when volunteers are not available.)


    1. Assist in other areas as needed and requested by Corps Commanding Officers.Pathway of Hope
    1. Identify and interact with families and individuals to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.
    3. Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for said clients, and find necessary resources to meet the goals.


    1. Establishing and strengthening solid community collaborations with outside agencies, and serving as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.


    1. Consult with other external agencies to provide support services and resources.


    1. Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.


    1. Input accurate and complete data for all contacts with clients into the social services database and required data tracking into Service Point database. Participate in required social service, counseling, and other appropriate TSA trainings.


    1. Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.


    1. Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.


    1. Recognize spiritual needs of persons which may require referral to the Corps Officers (who are ordained ministers of The Salvation Army).


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