The Salvation Army

Intake Worker- No Freeze Women's Shelter

Job ID
Social Services
Temporary Part-Time


Location/Department: Greater Hartford Area Services, Marshall House No Freeze Women’s Shelter (Hartford, CT)

Status: Non-Exempt, Part-Time, Temporary

Schedule: October 15, 2017 – March 31, 2018


Scope & Purpose of Position:

Provides daily supervision, monitoring, reporting and technical support services to clients in a residential facility; maintains appropriate records in addition to ongoing written and verbal communication with the supervisor in relationship to daily client activities; facilitates an emotional and physical environment conducive to enhancing positive client morale and stabilization.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Screen prospective residents for possible admission following Greater Hartford CAN cold weather protocol.

  • Authorize and complete requests for hotel stays per Marshall House and GH CAN cold weather protocol.

  • Complete intakes on new admissions, including;
    • review rules and obtain signature,
    • completely fill out intake form,
    • assign linens and room,
    • give the resident a tour of the Family Shelter,
    • familiarize resident with meal schedule and laundry and chore policies, and
    • schedule a follow up appointment with Family Services Case Manager if needed

  • Contact area shelters to transfer residents from No Freeze shelter to a more stable shelter placement. Complete discharge procedure each day, including;
    • collect & wash linens,
    • check room for theft or damages,
    • make a discharge entry in the log book
    • obtain a forwarding address if possible, and
    • complete Exiting Procedure and Exit Form to obtain resident’s destination.

  • Assist with routine personal hygiene as needed (i.e. provide toiletries and instruct in their proper use).

  • During shift changes, brief staff on residents’ issues or concerns.

  • Provide coverage for the facility by monitoring the doors and answering the phone, including:
    • review all resident and guest photo identification upon entry into the building at all times,
    • control the flow of traffic into and out of the shelter by ensuring all residents and visitors sign in and sign out in the log book, and
    • field calls for assistance and shelter availability.

  • Ensure there is always a 1:25 ratio for staff to adult residents.

  • Perform all required shift tasks before the completion of each shift.

  • Keep family monitor office stocked with copies of all appropriate forms.

  • Explain and enforce Shelter rules with residents by reviewing Resident Rules and Responsibilities at intake and through consistent accountability of behavior and process monitoring, including:
    • administer write ups for all behavior not in accordance to the policy and rules for the Shelter and
    • provide a copy of all warnings administered to the Family Services Case Manager and the warning logbook.

  • Alert the Family Services Caseworker of any concerns regarding parent/child interactions.

  • Report to all scheduled shifts on time and ready to perform duties. Make arrangements for coverage if unable to report to work and follow call off procedures outlined by Supervisor.

  • Prepare breakfast and check off list of diners per CACFP regulations.

  • Monitor and ensure after meal cleanup through resident chores.

  • Properly dispose of left over meals at the end of the day.

  • Check kitchen and empty resident rooms for dirty linens. Complete house and kitchen laundry during third shift.

  • Ensure that each resident common area is clean and tidy daily by monitoring the completion of resident chores for those areas. When and where needed, assist with cleaning those spaces which are: dining room, theatre room, tiny tots room, community lounge, and library.

  • Provide Crisis Intervention and the necessary support and resources to residents when situations arise (i.e. police, Mobil Crisis, drug treatment programs, medical or fire emergencies).

  • Store, provide, and make available resident’s medication when necessary.

  • Provide a supportive, encouraging environment and one-on-one support to residents.

  • Document all referrals refused by the clients and complete regular, on-going entries in the log book. Complete incident reports as needed provided a copy to the Family Services Case Manager and Incident book.

  • In the event of a medical emergency or where an accident occurs on property, Intake Workers must call 911, arrange for medical attention, and completely document occurrence with an incident report.

  • Attend and participate in all mandatory staff meetings and trainings.

  • Maintain donations as instructed by the supervisor and store and distribute supplies to residents as needed. Obtain resident signatures for all distributed donations.

  • Conduct security checks in and around the premises to ensure everyone’s safety. Log all security and fire checks on an hourly basis to maintain order in the facility.

Supervisory Responsibilities:


Does this job have supervisory responsibilities: ___ Yes _X__ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.


  • High School diploma or GED required

  • Experience working with at-risk populations and/or persons experiencing homelessness preferred

  • Must possess a valid driver’s license

  • Must have a minimum availability of three shifts weekly

  • Willing to work weekends, evenings (including overnights), and holidays is required.

  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Work Environment/Physical Demands:



    Up to 1/3

    1/3 to 2/3

    Over 2/3

    Climb or balance




    Lift up to 20 pounds




    Lift up to 50 pounds












    Use hands




    Use sight/vision




    Walk, bend, kneel





    The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description is subject to change as the needs of the employer and requirements of the position change.

An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.


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