The Salvation Army

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Homeless Prevention and Shelter Diversion Coordinator

Homeless Prevention and Shelter Diversion Coordinator

Job ID 
Job Locations 
Social Work
Compensation Min 
Compensation Max 
Regular Full-Time

More information about this job


Location/Department: Greater Hartford Area Services, Marshall House Family Shelter (Hartford, CT)

Hours Per Week: 37.5

Schedule: Monday- Friday 8:30am- 4:30pm, flexibility required to meet the needs of clients


Homeless Prevention and Shelter Diversion Coordinator will assess clients referred by 211 and local agencies who are at risk of homelessness. HPSD Coordinator will assist in preventing clients from experiencing homelessness due to a financial crisis with homeless prevention funds or assist in diversion from shelter through mediation and local resources when homeless prevention funds are not adequate to serve the needs of the client. The HPSD Coordinator will work in collaboration with the GH-CAN Diversion Center located at Mercy Housing, Hartford, CT. The HPSD Coordinator will work from the Diversion Center at least 2 days per week.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Familiarize local community social service agencies and other appropriate sources with the Homeless Prevention and Shelter Diversion Program goals, objectives, and available resources by doing the following:
    • maintaining a current brochure describing the Program, including instructions on how to refer clients to the Program;
    • making five contacts per month to community agencies to promote the Program; and
    • coordinating and facilitating a quarterly networking meeting with community agencies that provide services to clients who may be at risk of becoming homeless.
    • Working in collaboration with partner agencies at the GH-CAN Diversion Center to serve eligible clients entering the GH-CAN
    • Assist with CAN assessments referred by 211 as needed
    • Attend GH-CAN meetings to ensure housing linkage for households you serve
  • Ensure early intervention by active community networking and participation at the GH-CAN Diversion Center

  • Review all referrals and assign cases as appropriate.

  • Assist clients in stabilizing their housing situation by assessing their current level of need and developing an adequate plan of action.
  • Conduct workshops per contract standards for HPSD clients.

  • Continually promote self-determination and self-sufficiency in interactions with clients.

  • Help clients establish critical community linkages and secure resources.

  • Maintain client contact through completion of action plans unless client prematurely terminates relationship.

  • Represent The Salvation Army at conferences, community meetings, and internal/external staff meetings as requested by the Director of Operations.

  • Complete all documentation in a timely and accurate fashion.
  • Compile all necessary statistics.

  • Attend monthly combined shelter staff meeting/trainings.
  • Attend monthly meetings related to the Diversion Center including, but not limited to, Duty Service Coordinator meetings and Diversion Center staff meetings.

  • Complete and submit reports to funders as required.

  • Participate in hiring and orientation of the Homeless Prevention and Shelter Diversion Case Managers and volunteers as requested.

  • In conjunction with the Case Managers, coordinate transportation to a shelter or set up of emergency lodging for the homeless when the Hartford shelters are filled to capacity.

  • Coordinate temporary housing for families or individuals who are homeless, when shelters are filled to capacity.

  • Provide follow up to families and individuals placed in temporary housing other than a shelter to secure more stable housing.

  • Provide Hartford shelters’ staff trainings about how to refer families and individuals who are homeless to temporary housing when shelters are filled to capacity.

  • Provide supervision to the Homeless Prevention and Shelter Diversion Case Managers, including; weekly supervision, handling probationary periods, and conducting annual evaluations.

  • Support the implementation of special activities and events for Greater Hartford Area Services and Corps programs as requested by the Greater Hartford Area Coordinators and/or the Director of Operations.


Supervisory Responsibilities:


Does this job have supervisory responsibilities: _X__ Yes ___ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.


  • Bachelor’s Degree in Human Services and two years of experience in a related field preferred
  • Evidence of dependability, self-security, and good judgment
  • Ability to relate to individuals of various socioeconomic and cultural backgrounds
  • Willingness to learn and develop new skills
  • Valid motor vehicle driver’s license and a reliable vehicle with no fault insurance
  • Will respect and promote the interest of The Salvation Army.  The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.