The Salvation Army

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Supportive Housing Case Manager

Supportive Housing Case Manager

Job ID 
Job Locations 
Human Services
Compensation Min 
Compensation Max 
Regular Full-Time

More information about this job


Scope & Purpose of Position:

Assist the Greater Hartford Coordinated Access Network (CAN) with reaching the goal of ending chronic homelessness in the Greater Hartford community.  The main functions of this position may be fluid overtime but will include shelter diversion two days per week and supportive housing case management three days per week which will consist of outreach and engagement, assisting with document readiness, and housing placement and stabilization services.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



  • Familiarize oneself with local community social service agencies and other appropriate resources.

  • Ensure early intervention by active community networking. Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless neighbors.
  • Assist clients in stabilizing their housing situation by assessing their current level of need and developing an adequate plan of action.

  • Continually promote self-determination and self-sufficiency in interactions with clients.

  • Help clients establish critical community linkage and secure resources.
  • Complete all documentation in a timely and accurate fashion including client records, daily activity logs, and other reports as directed.

  • Attend monthly combined shelter staff meeting/training.
  • Attend bi-weekly GH CAN meetings, case conferences, training workshops and community meetings as needed.

Shelter Diversion

  • Work in collaboration with the GH CAN Diversion Center located at Mercy Housing, Hartford, CT.
  • Work from the Diversion Center a minimum of two days per week.
  • Assist clients referred by 211 by performing CAN appointments.
  • Assist in preventing clients from experiencing homelessness due to a financial crisis with homeless prevention and diversion funds or assist in diversion from shelter through mediation and local resources.
  • Attend weekly case conferences at Mercy House.

  • Assist the HPSD Coordinator with client records, assessments, goal plans, and advocacy to landlords and partners as needed.
  • Assist with the coordination of transportation to a shelter or set up emergency lodging for homeless people when Hartford shelters are filled to capacity as needed.

Outreach and Engagement

  • Assist CAN Providers with the locating of clients on the CAN Chronic Length of Homeless History Priority List.

  • Provide consistent outreach to clients who have been challenging to engage. Build rapport and trust with the client to encourage them to consider permanent housing options.

  • Perform homeless outreach during the early mornings, evenings and weekends as necessary.

Document Readiness

  • Complete a Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) with assigned clients.

  • Complete a Full SPDAT Assessment with assigned clients if it is deemed necessary by the broader CAN membership.

  • Assist clients with obtaining documents that are necessary for referral/placement into housing.

  • Provide advocacy for homeless neighbors when they encounter barriers obtaining documentation.

  • Assist with determining if clients have utility arrears and working with the client to resolve them.

Housing Placement and Stabilization

  • Build relationships with local landlords and property managers recruiting them to partner with the CAN by housing chronically homeless households.

  • Assist with the connection of clients to housing providers if clients are matched.

  • Assist with finding a unit for challenging clients or those with mainstream vouchers including unit search, visiting units with clients and advocating for units to landlords.

  • Assist with paperwork related to housing including applications, security deposits, and lease signings.

  • For clients newly leased up, assist with interpreting their lease, paying bills, and budgeting.

  • Work with clients to identify goals.

  • Assist with connecting the client to community based resources for healthcare, case management, benefits, etc.

  • Assist clients with furnishing their apartments using community resources.

  • Assist clients with obtaining mainstream resources such as SNAP, Cash Assistance, Health Insurance or other basic needs as time allows.

Supervisory Responsibilities:


Does this job have supervisory responsibilities: ___ Yes _X_ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.



  • Bachelor’s degree in human services or related field preferred and one year experience in related field required

  • Evidence of dependability, self-security, and good judgment

  • Ability to relate with persons of various socioeconomic and cultural backgrounds

  • Willingness to learn and develop new skills

  • Valid driver’s license and reliable vehicle with no fault of insurance

  • Willing to work some evening and weekend hours are required

  • Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Work Environment/Physical Demands:




Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance




Lift up to 20 pounds




Lift up to 50 pounds












Use hands




Use sight/vision




Walk, bend, kneel





The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description is subject to change as the needs of the employer and requirements of the position change.


An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.