Location/Department: Waterbury Family Shelter (Waterbury, CT)

Status: Non-Exempt, Part-time and On-Call

Hours Per Week: Varies

Scope & Purpose of Position:

Encompasses various daily tasks in the overall operation of the Family Shelter ensuring all residents are provided services in a safe, confidential, quality atmosphere and to ensure order is kept in the community living environment.   

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Complete intakes on new admissions, including;
  • review rules and obtain signature,
  • completely fill out intake form,
  • assign linens and room,
  • give the resident a tour of the Family Shelter facilities,
  • familiarize resident with meal schedule and laundry and chore policies, and
  • ensure all clothing/stuffed animals, and other personal belongings are washed and dried before bringing to their assigned room.
    
    
• Complete discharge procedure each day, including;
  • collect linens,
  • check room for theft or damages,
  • make a discharge entry in the running record,
  • obtain a forwarding address if possible,
  • complete discharge packet to obtain resident’s destination, and
  • return medication if applicable.
    
    
• Assist with routine personal hygiene as needed (i.e. provide toiletries and instruct in their proper use).
  
  
• During shift changes, brief staff on residents’ issues or concerns.
  
  
• Provide coverage for the facility by monitoring the doors and answering the phone, including:
  • review all resident and guest photo identification upon entry into the building at all times,
  • search all personal belongings upon entering shelter every time regardless of length of time out of the shelter (includes back packs, purses, and any other belongings), and
  • control the flow of traffic into and out of the shelter by ensuring all residents and visitors sign in and sign out in the log book.
    
    
• Ensure there is always a 1:25 ratio for staff to residents.
  
  
• Perform all required shift tasks before the completion of each shift.
  
  
• Keep family intake office stocked with copies of all appropriate forms.
  
  
• Explain and enforce Shelter rules with residents by reviewing Resident Rules and Responsibilities at intake and through consistent accountability of behavior and process monitoring, including:
  • administer write ups for all behavior not in accordance to the policy and rules for the Shelter and
  • provide a copy of all warnings administered to the Family Shelter Case Manager.
    
    
• Alert the Family Shelter Case Manager or Shelter Director, in the absence of the Family Shelter Case Manager, of any concerns regarding parent/child interactions.
  
  
• Report to all scheduled shifts on time and ready to perform duties. Make arrangements for coverage if unable to report to work and follow call out procedures outlined by supervisor.
  
  
• Prepare breakfast, supervise mealtime, and check off list of diners.
  
  
• Monitor and ensure after meal cleanup through resident chores.
  
  
• Properly dispose of left over meals at the end of the day.
  
  
• Complete house and kitchen laundry daily during third shift, or as needed.
  
  
• Ensure that each resident common area is clean and tidy daily by monitoring the completion of resident chores for those areas. When and where needed, assist with cleaning those spaces which are: dining room and community/living room.
  
  
• Provide Crisis Intervention and the necessary support and resources to residents when situations arise (i.e. police, Mobil Crisis, drug treatment programs, medical or fire emergencies).
  
  
• Store, provide, and make available residents’ medication when necessary.
  
  
• Provide a supportive, encouraging environment and one-on-one support to residents.
  
  
• In the event of a medical emergency or where an accident occurs on property, Family Monitors must call 911, arrange for medical attention, call client’s emergency contact person to have children picked up (at shelter, hospital, etc.), and completely document occurrence with an incident report.
  
  
• Attend and participate in all mandatory staff meetings and trainings.
  
  
• Conduct security checks in and around the premises to ensure everyone’s safety. Log all security and fire checks on an hourly basis to maintain order in the facility.
  
  
• Where appropriately trained, complete accurate data entry into HMIS daily.

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.

• High School diploma or GED required.
  
  
• Experience working with at-risk populations and/or persons experiencing homelessness preferred.
  
  
• Must have a minimum availability of four shifts weekly.
  
  
• Willing to work weekends, evenings (including overnights), and holidays is required. During major holidays (Thanksgiving, Christmas, New Year’s) scheduling will be completed based on a seniority sign up system shared among all direct care staff.
  
  
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Divisional Headquarters Vision Statement:

The Southern New England Divisional Headquarters exists to develop its Officers, staff, and volunteers to their fullest ministry potential and to be a catalyst and resource for the growing of healthy, vibrant Corps and other expressions of The Salvation Army mission.

Work Environment/Physical Demands:

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  This job description is subject to change as the needs of the employer and requirements of the position change.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.