To meet or exceed all the quarterly performance targets, such as: Public Assistance and Employment, Facility Length of Stay, and Exit and Housing Placements as set annually by the department of homeless services and The Salvation Army leadership.
The Housing Specialist reports directly to the Social Services Supervisor regarding all client housing and permanent placement related issues and concerns and is responsible for the placement of homeless families into permanent housing
The Housing Specialist must have the ability to accurately oversee caseload of 50 families
The Housing Specialist will ensure compliance with Housing policies and procedures as per City and State Regulations and provide supportive assistance to their caseload in efforts to identify and resolve issues that interfere with the client’s ability to find placement in permanent housing.
The Housing Specialist will instruct the families on the applications processes and the housing search processes, monitor the families applications to programs, monitor and coordinate lease signing and/or public assistance payments, provide referrals to all eligible housing options, facilitate the families move-out process, document prior history of evictions and arrears
The Housing Specialist will coordinate workshops that instruct clients on how to interview for an apartment, how to accurately complete an application, how to define their housing preferences and priorities, what is needed upon moving into an apartment, etc.
The Housing Specialist must have accurate and detailed case progress notes for every client meeting and engagement that takes place. The Housing Advisor / Specialist also enter said case notes in the approved computer database of client records
The Housing Specialist arranges meetings for housing intake and assessment of newly assigned residents within 24 hours of admission and is responsible for assessing residents’ eligibility for housing programs, and timeline for application to available programs
The Housing Specialist completes all required paperwork, i.e. quantity of referrals, monthly housing update, housing notes, referral sheets, ARCs, contracts and other statistical requirements (TSA and DHS) on a timely basis. Must input a minimum of 15 contacts per week in the database system
The Housing Specialist reinforces the Residence rules and regulations and Department of Homeless Service Code of Conduct and Client Responsibility specific to housing
The Housing Specialist makes recommendations for next step referrals and involuntary transfers for noncompliant clients and/or clients that are not making significant progress towards exiting the homeless system
The Housing Specialist may accept and organizes resident intake referrals from HERO
The Housing in all required client hearings and discharges
The Housing Specialist participates in weekly housing, intake and case conferencing staff meetings
The Housing Specialist actively engages in weekly clinical supervision with Director of Social Services
The Housing Specialist will be assigned to work one late day per week (12pm – 8pm) and one rotating weekend shift per month
To continue to run each of our Family shelters with excellence and to meet the needs of the program, employees may be asked to assume their same position at one of our other family shelters operated by the Salvation Army at the discretion of the Director of Family Shelters or Salvation Army Department Heads.
Other assignments and tasks may be added at the discretion of the Director of Family Shelters or Salvation Army Department Heads.
Has respect and consideration for the people being served.
Does not abuse sick time or personal days
Consistently reports to work on time and is ready to begin work at the start of the shift
Always provides proper notification as per Salvation Army procedures when late or absent.
Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.
Maintains the confidentiality of clients, shelter/programs, agency, and/or The Salvation Army.
Reports to work well-groomed and in compliance with dress code. Wears I.D. badge while on duty.
Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers and co-workers.
Reflects commitment to building a supportive work environment and maintains a positive attitude at the work place and towards job.
Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program.