Under direct supervision of the IT Customer Service Manager, the Technical Support Specialist will provide competent and professional technical solutions to Customer issues. Duties include creating and updating Tickets within established timeframes and performing follow-up with Customers via telephone, email, or in-person. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, administering VOIP and voicemail, power cycling equipment, assisting users with various applications, troubleshooting email issues, etc. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. This position is for servicing the Divisional Headquarters building as well as many field units located with the Greater New York City area. The Technical Support Specialist may perform additional tasks as assigned by the Director of Information Technology. This is not a “learn on the job” position; you must be ready to hit the ground running!
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status