The Case Manager reports directly to the Social Services Supervisor regarding all client engagement, social service and case work practices and client related issues.
The Case Manager has the ability to accurately oversee caseload of 25 families.
The Case Manager provides supportive assistance to their caseload in efforts to identify and resolve issues that interfere with the client’s ability to find placement in permanent housing. This can include but is not limited to: public assistance needs, vocational/employment needs, medical needs, mental health needs, educational needs, children’s/parenting needs, independent living skills, financial planning, etc.
The Case Manager actively engages the clients in employment and public assistance outcomes.
The Case Manager maintains an accurate and detailed case progress notes for every client meeting and engagement that takes place.
The Case Manager also enters said case notes in the approved computer database of client records.
The Case Manager interface with various social service agencies in the non-profit and citywide sector for the purposes of advocacy and/or education on new referral sources.
The Case Manager arranges meetings for overall assessment and intake of newly assigned residents within 24 hours of admission.
The Case Manager performs all concrete casework requirements and referrals, including assessment and entitlement, in a timely manner.
The Case Manager identifies clients in need of external services, contacts these social service agencies regarding the client, and helps in establishing relationships with other service providers.
The Case Manager completes all required paperwork, i.e. bi-weekly service plans, case management notes, referral sheets and statistical requirements on a timely basis. Must input a minimum of 15 contacts per week in the database system.
The Case Manager engages and reinforces the clients in discussions about Residence rules and regulations and Department of Homeless Service Code of Conduct and Client Responsibility.
The Case Manager makes recommendations for next step referrals and involuntary transfers for noncompliant clients and/or clients that are not making significant progress towards exiting the homeless system
The Case Manager provides follow up and resolution to all client incident reports and complaint reports as is required.
The Case Manager actively participates in all required client hearings and discharges
As part of the social service team, the Case Manager supports client’s goal of finding long-term permanent housing.
The Case Manager participates in weekly housing, intake and case conferencing staff meetings.
The Case Manager actively engages in weekly clinical supervision with Social Services Supervisor.
The Case Manager will be assigned to work one late day per week (12pm – 8pm) and one rotating weekend shift per month.
Other assignments and tasks may be added at the discretion of the Director of Family Shelters or Salvation Army Department Heads.
Has respect and consideration for the people being served.
Consistently reports to work on time and is ready to begin work at the start of the shift
Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.
Maintains the confidentiality of clients, shelter/programs, agency, and/or The Salvation Army.
Reports to work well-groomed and in compliance with dress code. Wears I.D. badge while on duty.
Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers and co-workers.
Reflects commitment to building a supportive work environment and maintains a positive attitude at the work place and towards job.
Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program.