The Salvation Army

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Shelter Aide (Emergency Family Shelter)-On-Call

Shelter Aide (Emergency Family Shelter)-On-Call

Job ID 
Job Locations 
Social Services
Compensation Min 
Compensation Max 
On-Call/As Needed

More information about this job


The Salvation Army is seeking on-call Shelter Aides for the Emergency Family Shelter, which is open to the community 24 hours/day, 7 days/week. Scheduled work days and shifts will vary depending on staffing needs. 


This position is responsible for supervision of residents and the general management of the shelter. The Shelter Aide insures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the program and agency.


  • Supervise residents in the program including coaching residents on program policies and rules as well as potential consequences for violation of program policies/rules.
  • Address immediate basic needs for families entering shelter including orienting family to facility, house schedule, program rules and staff.
  • Provide supplies to meet basic needs such as snack/meal, linens, lock for cabinet and hygiene supplies.
  • Provide conflict resolution, crisis intervention and supportive counseling as needed.
  • Assist Case Managers in working with residents on their Individual Service Plans.
  • Promote activities to increase competence with activities of daily living, parenting skills and independent living skills.
  • Plan, conduct and monitor social group/recreational activities and other special events (in consultation with RM Supervisor).
  • Complete shift specific support services such as chore assignments, intake packets, etc.
  • Maintain communication shift-to-shift in staff journal.
  • Answer telephone and respond to inquiries. Provide resources and referrals for 24 hours crisis line.
  • Conduct regular (at least once/week) facility safety checks, including bedroom checks.
  • Communicate any needs (maintenance or repairs) in the communication journal.
  • Any immediate safety concerns will be addressed immediately.
  • Monitor fire/security/tank alert alarm system.
  • Attend mandatory staff meetings and required training sessions.
  • Conduct basic intake and complete forms for entry into program, if Case Manager is not available.
  • Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.



  • High school diploma or equivalent required.
  • Associate’s Degree preferred.
  • Minimum one year of experience working in Human Services and/or shelter setting.
  • Valid driver’s license that meets The Salvation Army insurance requirements.
  • Ability to drive a 12 passenger van when necessary.
  • Ability to achieve and maintain CPR Certification.

The Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other protected characteristic.