The Salvation Army

Home Liaison/QA Specialist

Job Locations US-NY-Jamaica
Job ID
Social Work
Compensation Min
USD $16.00/Hr.
Compensation Max
USD $22.00/Hr.
Regular Full-Time


The Home Liaison works three days per week, 9:00 am to 5:00 pm, but flexibility is required.   Two days per week are designated for Benefits & Entitlement. The Home Liaison works in the Family Care Unit and is supervised by the Family Care Manager. The Home Liaison primary responsibilities are to ensure that all program and environmental requirements are being met and maintained. They will ensure that fiscal and other provider needs and concerns are addressed and are met consistent with the needs of the individual(s) in the home. This staff acts as a direct link between the family care provider and the team

The Developmental Disabilities Services Quality Assurance Specialist will work directly with Quality Assurance/training Coordinator. Quality Assurance Specialist will conduct objective program audits at the several DDS, ICF, IRA and Family Care homes. It is the desire of The Salvation Army to provide the highest level of service to its DDS residents. To accomplish this the Quality Assurance Specialist will work with the Quality Assurance/training Coordinator to conduct scheduled and unscheduled inspections, audits and investigations to assess the quality of service provided at the several ICF and IRA homes and well as Family Care facilities in The Salvation Army’s DDS network. Is able to function at a full capacity within your job description and requirement.


  • Must have a working knowledge of the Family Care program.
  • Visits Family Care homes in Brooklyn, Queens and the Bronx each month.
  • Completes a monthly home visit using 239 checklists for each home.
  • Participates in or team meetings for the Family Care individuals.
  • Enhance and maintains social functioning of the Family Care Providers as well as the individuals living in the home.
  • Confirms that the program and all environmental requirements are being met and maintained.
  • Ensure that due process proceedings are followed when an operating certificate is suspended or revoked.
  • Prepare and plan of correction action and ensure that the Family Care provider receives a copy as well as confirming that all SODs are completed in a timely manner.
  • Assist with the review of the fire evacuation plan no less than on a quarterly basis to ensure that fire drills are conducted monthly as well as observe at least one drill during the calendar year to ensure each person evacuates the home in a timely manner.
  • Ensures environmental and safety requirements are met in conformance with the Family Care Manual and the Manual and the New York Codes Rules and regulations (NYCRR) governing the Family Care Program.
  • Ensure all adults living in the home have been checked through the State Central Register and finger printed through the Division of Criminal Justice services.
  • Ensure all providers receives all payments and benefits in a timely manner and provide all requires forms.
  • Attend training to maintain compliance with OPWDD and the Family Care program.
  • Ensures all program and environmental requirements related to the Family Care home are met.
  • Prepares and monitors the Residential Habilitation Plan that is developed for each Family Care consumer and ensures that it is completed in a timely manner.
  • On-going training for Family Care Providers
  • Performs “other duties” as assigned.
  • Ability to work effectively in a fast paced healthcare environment.
  • Ability to communicate and interact effectively with a wide variety of people, including physically disabled or dually diagnosed clients, co-workers and general public, both verbally and in writing.
  • Ability to understand and follow verbal and written instructions.
  • Ability to learn and apply training instruction.
  • Ability to take directions from supervisor and work amicably with peers and partners.
  • Ability to maintain appropriate professional boundaries.
  • Ability to perform simple mathematical computations.
  • Ability to manage time, prioritizes, and meets deadlines.
  • Excellent organizational skills.
  • Ability to maintain accurate records.
  • Sufficient manual dexterity and physical ability to perform assigned tasks
  • Attend meetings/training given by OPWDD.
  • Member of Incident Review Committee.
  • Coordinate and Conduct audits procedure for the DDS network.
  • Assist in the devise and/or create a uniform standard for forms and procedures across the DDS network.
  • Conduct scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws with the AQ/Training Coordinator.
  • Conduct unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws which include the individuals’ finances.
  •    Ensures that the facility maintains an effective incident management program that results in continuous decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
  • Assist the QA/Training Coordinator in the reviewing of all incidents or investigations that occurred at the Program.
  •    Ensures that all programs are complied with OPWDD Incident Reports protocol as implemented.
  • Will make an independent report to the Director of Social Services and DDS Director on all inspections and audits.
  • Will assist the QA/Training Coordinator in working with the Program Coordinators, and Assistant Program Coordinator, Assistant Director on improving the programs and services, increasing and improving community inclusion opportunities, streamlining their operations and reducing spending.
  • Will ensure all safeguards of l life safety situations with residents are implemented and are being followed.
  • Maintain and submit timely and accurate records and reports regarding the health and safety of the individuals and the quality of each program.
  • Be available and willing to respond to other duties as assigned by supervisor.  


  • B.A. Degree in Human Services Field
  • Prior OPWDD experience
  • Excellent written and oral communication skills
  • Ability to work flexible hours including evenings and weekends
  • Must be on call via Phone and Lotus Notes access 24/ 7 days per week
  • Must have and maintain a valid driver’s license
  • Must adhere to agency’s non-discrimination policies.
  • Respect and consideration for the resident being served is of utmost importance.
  • Certified investigator
  • CPR and SCIP R certified


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