The Salvation Army

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Pathway of Hope Case Manager

Pathway of Hope Case Manager

Job ID 
Job Locations 
US-NY-Staten Island
Social Services
Compensation Min 
USD $20.00/Hr.
Compensation Max 
USD $24.00/Hr.
Regular Part-Time

More information about this job


The Case Manager at the Stapleton Corps will work with the families served by the Stapleton Corps to create unique ‘scopes-of-care’ which will lead a family out of poverty while also cultivating a list of strategic partners with resources that can benefit


  • Cultivate partnerships with other social service providers, churches, and other not-for-profits across Staten Island that offer services that could assist clients being served.
  • Performs casework duties, including meeting with residents, preparing psychosocial evaluations, and obtaining, analyzing, and evaluating data.
  • Develops service plans and makes periodic reports to supervisor on the progress of each case.
  • Carries a caseload and performs record keeping functions as required, case notes, and census statistical reports.
  • Maintains all records with strict confidentiality.
  • Refers residents to agencies and programs as necessary, and establishes a rapport and professional relationship with these agencies.
  • Assists residents in establishing relationships with outside services, and arranges for transportation to appointments.
  • Attends staff meetings as requested by the Corps Officer.
  • Attend training sessions and workshops around the NYC area as requested by Corps Officer.
  • Create process for measuring impact of personalized plans created for clients and measure each case at least two times per year.
  • Prepares workshops and other educations opportunities for clients.
  • Carefully follows the Pathway of Hope model and works with other TSA locations to ensure the greatest possible level of care.
  • Review and determines approval for various forms of support (clothing vouchers, rent assistance etc.) based upon budget provisions.
  • Consistently reports to work on time and is ready to begin work at the start of the shift.
  • Always provides proper notification when late absent.
  • Demonstrates reliability when on-call. Available to work overtime when necessary (only non-exempt employees).
  • Demonstrates the ability to recognize priorities in organization of workflow.
  • Able to perform duties independently, with minimal need of direct supervision.
  • Maintains the confidentiality of clients, shelter/program, agency and/or The Salvation Army.
  • Reports to work well groomed and in compliance with dress code.      
  • Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, other staff, volunteers, and co-workers.
  • Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.
  • Projects a good image in dealing with the public and clients.
  • Is willing to make an extra effort to help build a quality case management system.




  • Bachelor’s Degree in Human Services field from an accredited college or university.
  • Working towards a Master’s Degree in a Human Services field preferred
  • Passion for helping individuals escape the cycle of poverty through collaborative work with other community organizations.
  • Willingness to be a part of a The Salvation Army Stapleton Ministry Team
  • Positive attitude and passion for assisting the ministry of The Salvation Army