The Salvation Army

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Customer Service Associate

Customer Service Associate

Job ID 
2016-2512
Job Locations 
US-MA-Dorchester
Category 
Customer Service
Compensation 
..
Compensation Min 
USD $11.00/Hr.
Compensation Max 
USD $11.00/Hr.
Type 
Regular Part-Time

More information about this job

Overview

High school diploma or GED equivalency. Must be bi-lingual speak both English and Spanish

Responsibilities

  • Provide great customer service to all members and guests.
  • Ensure that all customers, clients and members are given prompt and courteous service.
  •  Must be able to handle cash, make change and operate the Frontline computer software.
  •  Wait on customers, clients and members according to established procedures.
  •  Handle merchandise and concession sales.
  •  Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.
  •  Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
  •  Maintain progressive knowledge of all programs, facilities and special events.
  •  Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
  •  Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times.
  •  Assist in maintaining cleanliness and neat appearance of public areas.
  •  Provide administrative support to include filing, data entry and mailing.
  •  Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally.
  •  Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
  •  Observe all safety rules and regulations.          
  •  Attend satff meetings as assigned.
  •  Provide referral information to meet individual and family needs.
  •  Report all injuries in a timely manner and according to procedure.
  •  Must attend and complete child safety training as facilitated by the Salvation Army.
  • Perform other duties as assigned and more appropriately defined in the operations manual.
  • To represent The Salvation Army’s spiritual and social mission.

 

The Customer Service Associate’s responsibilities include welcoming guests, answering telephone calls, data entry, selling and/or verifying memberships through POS system, providing information, and assistance and answering questions about available programs.

Qualifications

  • High school diploma or GED equivalency.
  • Previous cashier and/or customer service experience helpful.
  • Computer software application experience helpful. Ability to use new software programs with basic training.
  • Ability to communicate effectively with clientele and staff.
  • Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
  • Must be able to work independently, with minimal supervision.
  • Must have strong verbal and written communication skills.
  • Thrive in a team-oriented environment. Be a team player.
  • Ability to work in a fast-paced environment and maintain poise under pressure.
  • Excellent telephone skills.
  • Proficient typing skills.
  • Proficient with current Microsoft software computer programs including Word, Excel, Access, Publisher, PowerPoint, e-mail, internet, and standard office equipment and systems.
  • Proficient in the use of recreation management software, in particular, the membership and facility scheduling components.