The Salvation Army

Family Care Program Manager

Job ID
Developmental Disabilities
Compensation Min
USD $45,000.00/Yr.
Compensation Max
USD $53,000.00/Yr.
Regular Full-Time


Assist the Director and Assistant Directors of the Developmental Disabilities Department of The Salvation Army Greater New York Division in the overall administration of the program. Work as liaison between Family Care provider and The Salvation Army and all governmental bodies associated with Family Care. This staff person and his/her designee may also serve as a central entry point where Family Care provider can raise concerns and issues regarding services to the individuals or issues impacting the family.



  • Joint responsibility with the program leadership team for compliance of Family Care residences with the OPWDD regulations.
  • Ensure compliance with written policies and procedures relative to obtaining, reviewing, evaluating, and verifying the background of, and information provided by applicants on LS 22 Application for Family Care Home Certification.
  • Coordinate and supervise the screening and selection of individuals appropriate for the Family Care Program. In this selection process.
  • Schedule and coordinate the orientation meeting.
  • Ensure that providers receive copies of all regulations, a copy of the Family Care Manual, any updated policies, an original copy of the operating certificate, and other information pertinent to the Family Care Program, as well as satisfying all requirements for training, physical plant, fire, safety, the State Central Registry and the Department of Criminal Justice Services.
  • Ensure that the Family Care Home Liaison home visits the Family Care provider on a monthly basis; visits are documented on Form 239 and reviewed by the Assistant Director for DDS.
  • Maintained 14 NYCRR Part 687 regulations which include at least two (2) inspections annually and one must be unannounced, using Form 238.
  • Monitoring of the Behavioral Intervention Specialist and Family Care nurse records to ensure in compliance with OPWDD and The Salvation Army regulations.
  • Complete quarterly reviews of the individual’s records to ensure OPWDD and The Salvation Army regulations are being followed.
  • Complete quarterly visits to all family care programs to ensure quality services are being provided and maintained.
  • Ensure the timely recertification of all existing Family Care homes and provide recertification packet to appropriate staff.
  • Schedule and coordinate all Training that is required by all governmental bodies.
  • Attendance standards: Monday thru Friday 10:00 AM to 6:00 PM and at the discretion of the Director of DDS.
  • Ensure that a current record is maintained for each of the Family care providers. The Family Care Program Manager must ensure that the record is accurate and updated as needed.
  • Ensure that each individual living in Family Care has obtained a non-driver photo identification card issued by the NYS Department of Motor Vehicle Department.
  • Ensure the investigations of all incidents, and/or allegations of abuse, and neglect consistent with NYS Justice Center guidelines. Ensuring that all incidents are inputed into The Salvation Army Navigator reporting system which is used for all incidents pertaining to the Family Care program.
  • Monitoring of the Family Care individuals finances and payments to all Family Care providers.
  • Monitoring and ensuring that all budgets and inventories are monitored and up-to-date.
  • Work with all governmental bodies making sure that payments for home modifications, provider, and other reimbursements are made in a timely manner.
  • Ensure that each prospective Family Care provider receives thirty (30) hours of training prior to issuance of the operating certificate.
  • Ensure that each Family Care provider receives ongoing training as required and that the training is based on the specialized needs of the individuals or needs of the provider. (this sentence was restructured)
  • Monitoring and approving, of all trial visits, substitute provider services and therapeutic leave.
  • Coordination and completion of respite (i.e. camp, vacation, and emergency).
  • Other duties assigned by The Salvation Army.
  • Awareness of and sensitivity to the cultural and socioeconomic catheretics of the persons and population served.
  • The essential functions for the job include but are not limited to, the duties on the job description.


  • Graduate Degree
  • 2+ Years Administrative and Supervisory experience
  • Qualified Mental Retardation Professional (Q.M.R.P.) – status
  • 2 years minimum experience in training of developmentally disabled.
  • SCIP-R and First Aid/CPR Certified
  • Valid NYS Driver’s license
  • Must be on call 24hours 7 days per week via phone and Lotus notes




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