The Pathway of Hope (POH) Case Manager will partner with families that have a desire to take action to set short-term, as well as long-term goals to achieve self-sufficiency. The POH Case Manager will collaborate with the Pathway of Hope Regional Coordinator and Corps Officers to take a comprehensive and holistic case management approach that extends beyond simply providing relief, a one-time service, or meeting urgent needs. The POH Case Manager will work alongside his/her clients and accompany them from the very start of the process all the way through the finish. The POH Case Manager serves as a primary point of contact, assisting clients in coordinating necessary services and resources to address the clients’ complex needs. The POH Case Manager will motivate and ensure the clients play an active role in their own development and achievement of their goals. Must use discretion and independent judgment in exercising duties.

• Perform outreach to identify vulnerable persons in need of services and referrals
• Screen applicants promptly and responsively to identify urgency of need and direct them to appropriate services, providing accurate and timely information and referral
• Perform intake-interviews and assessments via phone and/or in person, linking families to resources for urgent needs
• Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s needs and available resources
• Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized action plan so as not to foster dependence
• Empower clients to effectively access the resources available to them
• Provide, refer, or otherwise arrange for families to receive needed services and resources identified in their action plan through verifying unmet needs and obtaining records and/or contacting vendors and partner agencies
• Build and maintain relationships with other organizations to guide clients through sequence of delivery without duplication of benefits or services
• Provide support and advocacy to clients by communicating with governmental and non-governmental agencies when necessary
• Document all case management engagements via case notes, adhering to POH case notes guideline/best practices
• Monitor and document clients’ progress toward their goals utilizing standardized forms, and enter relevant information into the WellSky client database a timely manner
• Provide continuity of client services through case transfer or case closure
• Prepare monthly statistical reports as requested, and attend monthly coordination meetings
• Attend relevant seminars/conferences/training sessions as assigned
• Work with a designated Pastoral Care Representative to schedule spiritual guidance sessions at the client’s request
• Report progress and required statistics to Pathway of Hope Regional Coordinator as need
• Perform other duties as assigned by Pathway of Hope Reginal Coordinator and Social Services of Greater New York
• Dispensing NARCAN kits to the community within the zip codes we are to dispense in the five boroughs
• Ensure accurate reporting is done for dispensed kits in a timely manner
• Picking up kits at DHQ when need be
• Participate in OOPP related events in an effort to dispense and promote the purpose of the program

• Bachelor’s Degree in related social services field, plus 3 years of case management preferred
• Experience and/or strong interest in community outreach and community capacity development
• Prior experience with motivational interviewing and/or the strengths-based perspective a plus
• Awareness of and sensitivity to cultural and socioeconomic characteristics of populations served
• Demonstrated sensitivity to issues related to poverty and the barriers faced by populations with low incomes
• Understanding of trauma informed care, and sensitivity to a client’s previous trauma(s)
• Ability to contextualize sensitive information, and create a supportive care plan
• Ability to maintain ethical conduct in accordance with organizational policy
• Ability to work without close supervision on assigned duties and willingness to seek and accept supervision as needed
• Unquestioned confidentiality with sensitive financial and personal information
• Candidates are not required to embrace the tenets of faith, but will be required to respect and promote the mission of The Salvation Army
• Strong verbal, written, and organizational skills, as well as attention to detail
• Excellent interpersonal skills including empathetic & active listening
• Ability to build and maintain effective working relationships and communicate appropriately at all levels within and outside of the organization to achieve desired results
• Knowledge of computer skills in Microsoft, Excel, Fiscal Software, Microsoft 365, SurveyMonkey, and Zoom
• Bilingual a plus