Case Manager

Full-Time| $25.00/hour with access to our comprehensive Benefits Program.

Emergency & Practical Assistance Services Program (E/PAS)

The Salvation Army, Syracuse Area Services

Why Join our Cause?

Here at The Salvation Army, our mission is to uplift individuals and families, provide support to those in need, and strengthen our community through compassion and service. As a Case Manager, you will play an important role in carrying out this mission by helping individuals and families overcome challenges, build stability, and work toward a brighter future. Through case management, supportive counseling, advocacy, life skills development, and referrals to community resources, you will help clients access the support and services they need to reach their goals.

Case Manager Key Responsibilites

• Provide support, advocacy, and crisis intervention to individuals and families.
• Conduct client intakes and develop individualized service plans to address client needs and goals.
• Connect clients with community resources, housing assistance, and services that promote stability and prevent homelessness.
• Provide life skills training, budgeting assistance, and guidance to help clients achieve self-sufficiency.
• Conduct home visits and housing inspections, maintain accurate client records, and monitor client progress.

The Case Manager's we hire are full-time, hourly, and eligible for overtime wages.  Our full-time employees has access to the following benefits:

• 13 Paid Holiday's, 14 if it is an election year, Vacation Time & 3 Personal Days
• Sick Time=1 sick day per month accrual and Attendance Bonus
• Remitted Tuition Program with Syracuse University.
• Medical, Dental (includes orthodontia ryder), Vision Insurances, and Flexible Spending Account.  Insurance cost is less than a 10% contribution of payment by our employees.
• Pension Plan and Tax deferred annuity savings account.
• Forgiveness loan=The Salvation Army is considered a qualified organization for this Federal program.
• Long-Term, Short-Term Disability Programs and Life/Supplemental Insurances
• On-site Day Care and Pre-K program with employee discount
• "Free" Parking at our covered parking lot.

Responsibilites

• Provide support, advocacy, and crisis intervention to individuals and families.

• Conduct client intakes and develop individualized service plans and intervention strategies based on client needs and goals.

• Identify unmet needs, advocate on behalf of clients, and connect them with community resources and service providers.

• Assist clients with accessing housing assistance, increasing income, developing budgets, and maintaining housing stability.

• Provide individual and group life skills training to promote self-sufficiency and reduce the risk of homelessness.

• Conduct regular home visits and housing inspections to ensure safe, affordable housing and verify tenancy with landlords.

• Coordinate services with landlords and community partners to address client needs and support housing stability.

• Maintain accurate and timely client records, service documentation, and financial paperwork, including entering client information into HMIS.

• Conduct quarterly client progress reviews to evaluate goals, service needs, and progress toward stability.

• Participate in case conferences, staff meetings, service coordination meetings, supervision, and professional training.

• Demonstrate cultural competence and incorporate inclusive practices into daily responsibilities.

• Support the mission and objectives of The Salvation Army, Syracuse Area Services Strategic Plan.

Qualifications

• Bachelor’s degree in human services or related field is preferred.
• High School Diploma or Associate’s degree in conjunction with increased years of relevant experience will be considered 
• Specific experience in mental health services and knowledge of community resources required.
• Professional position includes expectation that a flexible work schedule will be maintained according to individual client needs including late afternoon/evening hours as needed.
• Must have access during work hours to reliable private transportation.
• Valid NYS Driver License that meets The Salvation Army's insurance requirements.
• Position requires the successful completion of background and drug screens.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment

based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law