GENERAL PURPOSE OF JOB.

The Pathway of Hope Case Manager provides strengths-based, client-centered case management services to families with children who are seeking to break the cycle of poverty and move toward greater stability and self-sufficiency. This position partners with households over a 6–18-month period to assess needs, develop individualized action plans, connect families to internal and community resources, and support progress toward education, employment, housing, financial stability, and overall family well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Identify, assess, and enroll eligible families in accordance with Pathway of Hope eligibility criteria and established procedures.
• Provide ongoing case management services to a caseload of approximately 4-6 families, meeting with participants weekly or bi-weekly for 1-2 hour sessions over a 6-18 month period.
• Conduct intake assessments, develop individualized goal plans, monitor progress, and complete exit and post-exit follow-up sessions in accordance with program expectations.
• Introduce available pastoral care and corps-based support services to families, following established procedures when a family expresses interest.
• Assist participants with life-skill development within the Case Manager’s scope of practice, including job readiness, job search, educational advancement, parenting, budgeting, nutrition, conflict management, substance abuse awareness, and self-advocacy.
• Connect families to Salvation Army programs and external community resources, including housing, utilities, healthcare, mental health services, legal resources, childcare, public benefits, and other supports as needed.
• Support families in strengthening social support systems through community activities, schools, faith communities, and other appropriate organizations.
• Maintain complete, accurate, and timely case records in Community Services database, including assessments, social history, action plans, progress notes, referrals, follow-up contacts, and other required documentation.
• Track program statistics, participant outcomes, and contingency fund usage; prepare monthly reports in accordance with National Statistical System (NSS), NEOSA, and grant reporting requirements.
• Collaborate regularly with the Divisional Pathway of Hope Regional Coordinator and other Pathway of Hope Case Managers, including participation in monthly meetings and case consultation as requested.
• Coordinate with corps staff, divisional staff, community agencies, and service providers to support participant needs and reduce barriers to stability.
• When necessary, assist clients with rent, utility, and emergency assistance programs, ensuring appropriate documentation and compliance with funding guidelines.
• Attend community meetings or events as assigned and serve as a professional representative of The Salvation Army and the Norwalk Ohio Corps.
• Maintain confidentiality, professional boundaries, and accurate records while complying with all applicable policies, procedures, and program standards.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Social Work, Human Services, Counseling, Psychology, or a related field required; master’s degree preferred.
• Prior case management experience with families, individuals experiencing poverty, or community-based social service programs is preferred. Licensed Social Worker or related credential is preferred.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS

• Knowledge of case management principles, community resources, poverty-related barriers, and trauma-informed service delivery.
• Demonstrated ability to use strengths-based, client-centered approaches, motivational interviewing, and effective goal-planning techniques.
• Strong verbal and written communication skills, including accurate documentation, reporting, and professional correspondence.
• Ability to maintain confidentiality, exercise sound judgment, and build respectful working relationships with diverse individuals and families.
• Strong organizational skills with the ability to manage deadlines, caseload documentation, appointments, and grant-related reporting requirements.
• Proficiency with Microsoft Office and the ability to learn and use ServicePoint, NSS, and other required data systems.
• Valid driver’s license and ability to travel locally for meetings, community engagement, or client-related services as needed.
• Commitment to the mission of The Salvation Army and the ability to work in a faith-based, service-oriented environment.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of The Salvation Army.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.