Case Manager

Women's Shelter

FT, $25.00/hour w/Benefits

Ethel T. Chamberlain Women's Residence

The Salvation Army of the Syracuse Area

Due to expansion growth of our Women's Shelter & Residence we are seeking to hire a Case Manager.  This is a newly created position that will benefit from a full compensation and benefits package.

A Case Manager for a Women's Shelter is a very important position as it is instrumental in assisting our clients with securing affordable housing in the least amount of time possible.  We want to support our clients in achieving their goals.

The Case Manager takes the lead role and works 1:1 with each client.

We offer our full-time employees access to the following benefits:

• 13 Paid Holiday's
• Vacation, Sick and Personal PTO
• Remitted Tuition Program with Syracuse University.
• Medical, Dental (includes orthodontia ryder), Vision Insurances, and Flexible Spending Account.  
• Pension Plan and Tax deferred annuity savings account.
• Forgiveness loan=The Salvation Army is considered a qualified organization for this Federal program.
• Long-Term, Short-Term Disability Programs and Life/Supplemental Insurances
• On-site Day Care and Pre-K program with employee discount
• "Free" Parking on-site
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• Coordinate with the residence’s other case manager to provide case management to the two programs under the Ethel T. Chamberlain Women’s Residence umbrella – the Women’s Shelter and the Permanent Supportive Housing programs.
• Conduct comprehensive client assessments and work with the client to develop a goal plan, centralizing client choice. Identify needs and make referrals to community providers.
• Meet with clients bi-weekly to discuss goal progress and adjust goals, accordingly, check in on client’s well-being, and discuss any other concerns.
• Train, oversee, and advise interns. Delegate tasks to them that are appropriate to their skill level.
• Provide empathetic non-judgmental counseling and support in crisis situations and as a part of short-term case management. Monitor/manage agreements with clients. Contract with clients to provide reasonable accommodations for those unable to abide by routine agreements.
• Actively monitor client progress towards Independent Living Plan goals. Participate in weekly client case reviews and provide case consultation to other staff members related to client needs.
• Maintain service statistics for internal and external reporting, using database and program tools. Maintain case records to meet standards.
• Network with community providers and provide advocacy on behalf of client. Represent program and agency in the community at meetings and case conferences.

•  Associate degree in human services with one year of experience required. BA/BS and 2 years of experience preferred.
•  Experience/knowledge of mental health, substance abuse issues and community resources.
•  Strong engagement and assessment skills and ability to plan and provide appropriate interventions.
•  Team oriented and service oriented in approach.
•  Excellent communications skills both verbal and written.
•  Proficient in computer use to include Microsoft Office and data entry.
•  Must have valid NYS driver’s license.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity,gender expression, or any other characteristic protected by law.