Provides supervision, reporting, and support services to residents residing in the Family Caring Center. Help with residents’ by giving support and encouragement in achieving their goals. Facilitate an emotional and physical environment that is conducive to healing and stabilization by ensuring the security and safety of the facility. Maintain appropriate record keeping as directed.

• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.
• Advocate for the mission of the organization and uphold the agency’s values.
• Assess client needs and help in housing and other goals they have established
• Assist in meal preparation, room cleanings, and house laundry.
• Complete all agency logs and incident reports in a timely manner.
• Complete discharge procedures each day, as needed.
• Deliver services with safety, respect, and effectiveness.
• Ensure clients are complying with program guidelines and procedures.
• Follow all policies and procedures of the organization.
• Perform daily meal and occupancy counts.
• Perform daily room/safety checks of all rooms
• Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items (including medications).
• Provide coverage of the facility by monitoring the doors and answering the phone.
• Provide immediate & professional response to any security/safety emergency or disturbance within or immediately outside facility.
• Receive and put away donations.
• Remain at work until relieved by another staff member (not to exceed 16 hours).
• Report to all scheduled shifts on time. Arrange coverage if unable to report to work and follow call out procedures.
• Review policies and guidelines with clients at time of entrance.
• Other duties; as assigned by the Family Caring Center Director or his/her designee, as the program develops.
• Attend mandatory trainings and staff meetings
• Other duties supervisor may assign
• Maintain records, as per Salvation Army policy.
• Input data into the statistical system, according to organizational guidelines.
• Report to all needed statistical information needed to Resident Manager

• Ability to work with the homeless individuals and families, familiarity with alcohol and other drug and mental health issues, and Act 33 &34 clearance.
• Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
• Ability to maintain confidentiality in all aspects of the work environment.
• Ability to work collaboratively with other personnel, service providers, and professionals.
• Ability to work in a fast-paced environment and must work well under pressure.
• Basic computer knowledge of Microsoft Office.
• Committed to working with the homeless population.
• Conviction about the capacity of people to grow and change.
• Must be able to work weekends, evenings, and holidays.
• Must be empathetic and caring.
• Sensitivity to cultural and socioeconomic characteristics of population served.

• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.
• All three PA Clearances required upon employment and thereafter upon renewal date: PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history.
• PA Mandated and Permissive Reporting and The Salvation Army’s KeepSAfe training required.

Education and Experience:

• High School Diploma or GED.
• Experience in Experience working with at-risk populations and/or person experiencing homelessness preferred.
• Human Services delivery system.