Position: Operations Manager

Department: Red Shield Family Residence                     

Availability of Position: Immediate

Schedule: Full Time, some evenings and weekends required

Reporting Relationship: Assistant Director

Salary/Grade: 11 E

About the Red Shield Family Residence, Eliza Shirley House, & Eliza Shirley House Resolution Center: The Salvation Army offers safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. The goal is to support individuals experiencing homelessness address immediate barriers to self sufficiency, identify and access longer term housing support, and resolve their immediate housing crisis. All populations experiencing homelessness, including single men and women, couples, and families with children are accepted.

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Description of Position: The Operations Manager is responsible for upholding the safety and welfare of shelter residents.  The Operations Manager supervises House Managers and Resident Advisers; maintaining confidential employee files and upkeeping employee backgrounds and required trainings. The Operations Manager is responsible for ensuring there is adequate coverage on all shifts to maintain safe staffing levels and is responsible for managing house management staff callouts. The Operations Manager ensures efficient acceptance of referrals through the Office of Homeless Services ensuring we are meeting contracted placement requirements. The Operations Manager implements the resident savings program and works with Case Managers to complete required documentation. The Operations Manager is expected to take calls at home and respond to issues that may arise in the facility and provide support to House Management staff.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Requirements: 

• Possess a GED or High School Diploma, plus five years supervisory experience.
• Have 5 plus years working in a residential program preferred.
• Must be able to read, write, and speak well in English.
• Must have computer skills in Microsoft Word and Excel and be proficient in the ability to utilize the internet.
• CPR and Crisis Management Training a plus
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• Must possess an appreciation for and understanding of the mission of The Salvation Army.

Contact: Please submit all resumes and cover letters online only as instructed below.

Current Salvation Army Employees can apply online at http://internal-usesalvationarmy.icims.com.  

Prospective employees can apply online at http://careers.salvationarmy.org.

No phone calls please.

Released by the Divisional Human Resources Department on 2/6/26

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All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. 

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

Requisition No. 2547