Location: Pawtucket Corps (Pawtucket, RI)

Hours Per Week: 25

Schedule: Monday-Friday; 8:30 am – 1:30 pm

Scope of Position: Provide various services to individuals in need, including food and personal hygiene items, clothing and furniture vouchers, rent and utility assistance, referrals to community resources, and seasonal programming. Assist clients with identifying and addressing the root causes of their situation. Work with Corps Officer(s) to coordinate food pantry operations in accordance with established policies and procedures.

• Demonstrate respect and professionalism with clients, staff, community reps, and volunteers.
• Administer and supervise the daily operation of the Emergency Assistance Program, including interviews, referrals, and client assistance.
• Coordinate voucher program for shelter, utility, clothing, and furniture.
• Make appointments for clients needing services.
• Maintain a database of community resources to refer clients to other locations that may help address their needs.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Attend social service agency meetings directly relating to the services The Salvation Army provides.
• Develop partnerships with local colleges to establish The Salvation Army as a site for social service and other internships or volunteer opportunities.
• Inform local community agencies and other appropriate sources about the goals and objectives of the Emergency Assistance Program.
• Keep abreast of community issues and services by visiting other community agencies.
• Coordinate all aspects of the food pantry following established policies, including ordering food, ensuring the appropriate paperwork is completed and maintained, and submitting monthly statistics.
• Order all food and related items to stock the food pantry adequately.
• Perform necessary errands to procure food as needed.
• Receive all foods when delivered and check all deliveries for accuracy.
• Store all foods neatly upon delivery.
• Answer phones appropriately and on time; filter out telemarketers, take messages, and manage incoming faxes.
• Assist in the daily maintenance of the social services office organization, including typing, filing, mailing preparation, ordering supplies, etc.
• Check emails daily and respond accordingly and promptly.
• Maintain a clean, orderly desk and office area and keep confidential information secure.
• Assist in the application process for the Corps’ summer activities, camper registration, and Vacation Bible School registration.
• Assist in coordinating various social services programs, activities, and services, including seasonal programming, such as Youth Camp, Senior Camp, Adopt-a-Family, Angel Tree, Holiday Meals, etc.
• Develop additional services and programs if time allows. Conduct or arrange for workshops on budgeting, nutrition, resources, etc.
• Interview, train, and supervise community service and other volunteers with the supervisor.
• Complete all documentation in a timely and accurate manner, including client case notes, and secure confidential records.
• Coordinate monthly statistics on all services provided and submit them accordingly.
• Maintain accurate records with pertinent information, including client demographics and an action plan.
• Maintain confidential client files, including a record of services provided and case notes in the computer database.

• A high school diploma or equivalent is required; an associate's or bachelor’s degree in social services or a related field is preferred.
• A minimum of two years of work experience in social services or a related field is required.
• Ability to communicate clearly both verbally and in writing.
• Ability to follow written and verbal instructions.
• Ability to organize responsibilities, multitask, and function independently.
• Ability to work in a fast-paced, ever-changing environment.
• Bilingual in English and Spanish preferred; proficient in spoken and written English.
• Demonstrate ability to engage with diverse populations.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Detail-oriented with keen attention to accuracy and confidentiality.
• Excellent time management skills.
• High energy level, solid work ethic, and ability to respond to changing conditions.
• Knowledge of community resources.
• Must complete KeepSAfe and other training requirements upon hire.
• Strong customer service skills.
• Works well in a team atmosphere.
• Working knowledge of Microsoft Office.
• A valid driver’s license and clean driving record are highly preferred.
• Will respect and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect The Salvation Army's mission.

The Salvation Army is pleased to offer a benefits program to part-time employees who work 20 to 29 hours per week, including...

• Employer-funded pension plan (100% vested after five years of eligible service)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.