Location: Greater Hartford Area Services, Marshall House Overflow Shelter (Hartford, CT)

Status:  Non-exempt, Part-time, Temporary (Dec 2025-Mar 2026)

Hours Per Week: 24

Scope of Position: Provide daily supervision, monitoring, reporting, and technical support services to clients accessing no-freeze programs; maintain appropriate records in addition to ongoing written and verbal communication with the supervisor regarding daily client activities; and facilitate an emotional and physical environment conducive to enhancing positive client morale and stabilization.

• Alert the supervisor immediately of any concerns regarding parent/child interactions.
• Assist in cleaning and maintenance of the facility.
• Assist in preparing meals/food for shelter guests.
• Assist with routine personal hygiene as needed (i.e., provide toiletries and instruction in their proper use).
• Attend and participate in all mandatory staff meetings and trainings.
• Authorize and complete requests for hotel stays.
• Complete incident reports.
• Complete intakes on households unable to be diverted/triaged to other shelters.
• Complete the discharge procedure each day.
• Conduct security checks in and around the premises to ensure everyone’s safety.
• Contact area shelters to facilitate the transfer of clients from the No Freeze Program to a more stable shelter placement.
• Ensure there is always a 1:25 staff-to-adult resident ratio. Staff must stay on duty until coverage arrives. During shift changes, brief staff on client issues or concerns.
• In a medical emergency or if an accident occurs on the property, call 911.
• Keep the staff area stocked with copies of all appropriate forms.
• Maintain donations as instructed.
• Perform all required shift tasks before the completion of each shift.
• Provide a supportive and encouraging environment, along with one-on-one support to residents.
• Provide coverage for the facility by monitoring the doors and answering the phone.
• Provide crisis intervention and the necessary support and resources to residents when situations arise.
• Report to all scheduled shifts on time and ready to perform duties. Plan for coverage if unable to report to work and follow the supervisor's call-out procedures.
• Screen prospective residents for possible admission following Greater Hartford CAN’s cold weather protocol.
• Store, provide, and make available the resident’s medication when necessary.

• High School diploma or GED required.
• Ability to establish and set appropriate limits with people served to help them gain skills and confidence.
• Ability to maintain confidentiality in all aspects of the work environment.
• Ability to work collaboratively with other personnel, service providers, and professionals.
• Ability to work in a fast-paced environment and work well under pressure.
• Basic computer knowledge of Microsoft Office.
• Capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
• Commitment to empowering others to solve their problems.
• Committed to working with the homeless population.
• Conviction about the capacity of people to grow and change.
• Experience working with at-risk populations or people experiencing homelessness preferred.
• Fluency in the English language is required; Spanish-speaking ability is preferred.
• Must be empathetic and caring.
• Must have a minimum availability of three shifts weekly.
• Must possess a valid driver’s license.
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Willing to work weekends, evenings (including overnights), and holidays is required.
• Must complete KeepSAfe and other required training upon hire.
• Will respect and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.