Social Care Coordinator

Emergency Practical Assistance Services

The Salvation Army, Syracuse Area Services

FT, Hourly at $23.00/hour to start

SCC-Social Care Coordinator will is our newly created position here at The Salvation Army.  As the SCC you will serve as both care manager and coordinator for the Salvation Army’s participation in the Social Care Network (1115 Waiver). Social Care Coordinator is the direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs) and is responsible for conducting their eligibility assessments for enhanced services and development of social care plans. Program coordination will include working closely with agency programs (shelters, youth programs, pantry, etc.) and local community agencies to provide support through the SCN to eligible Medicaid Members. This position is community and office based, requires collaboration and engagement within and outside the Salvation Army and significant interface with the client database. This position requires strong communication and organizational skills.

Care Manager Responsibilities:

• Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect to support service connection.
• Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.
• Maintain caseload levels to sustain position through SCN billable activities within 3 months
• Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the screening, assessment, and care management process.
• Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources.
• Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement

Coordinator Tasks:

• Engage E/PAS team as well as other departments within the agency
• Provide program delivery back up support to staff with eligible activities, including transportation as needed and time permitting
• Communicate regularly with the Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.
• Regularly use data and data tools to report patterns and trends to the management team.
• Complete all initial and ongoing trainings as required for SCN and Salvation Army; participate in annual professional development training
• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings

Adhere to Salvation Army Policies and Procedures

Requirements:  This position can be considered as entry-level career starting opportunity.

• A minimum of High School Diploma with at least one year of transferable experience either through work or internship experiences.
• Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required.
• High level of confidentiality and discretion, good judgment and critical/proactive thinking are essential.
• Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals
• Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others
• Must demonstrate empathy and compassion through action and speech.
• Strong organizational skills and attention to details.
• Technology:  Cell Phone, Laptop, Adobe, Microsoft Word, Outlook, and Excel.
• Ability to work effectively with minimal daily supervision and guidance.

Please Note:  This position requires a valid NYS driver license that meets The Salvation Army's Insurance Requirements and is subject to a pre-employment drug screen.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.