Location: Waterbury Shelter (Waterbury, CT)

Hours Per Week: 40 (including on-call responsibility for two weeks per month, weekend hours as needed)

Schedule: Monday-Friday; 7:30 am–3:30 pm (includes two 15-minute paid breaks per day)

Supervisee(s): Youth Rapid Rehousing Case Manager & Assistant Housing Program Coordinator, Housing Specialist Supervisor, Clients, & Volunteers

Scope of Position: Responsible for operations of The Salvation Army’s homeless services programs in the Waterbury area, including staff supervision, financial management, program planning, implementation, achievement of identified outcomes and evaluation, providing information for grant applications and grant reports for monitoring visits, and ensuring facility cleanliness and maintenance of program space.

• Maintain confidentiality in all job-related matters.
• Manage a low-barrier, housing-focused shelter for unsheltered families.
• Promote and ensure trauma-informed care.
• Be on-call for staff emergencies.
• Complete 90-day and annual performance evaluations of staff.
• Conduct monthly staff meetings and bi-weekly supervision.
• Ensure staff engage with shelter guests and program participants relative to advancing their goals for stable housing.
• Ensure new staff requiring HMIS access are trained.
• Facilitate HMIS data quality checks.
• Maintain an accurate attendance record system and ensure accountability.
• Process bi-weekly payroll and ensure accuracy.
• Organize, coordinate, and supervise volunteers and volunteer projects as needed.
• Recruit and interview qualified candidates, provide training and supervision for staff.
• Train and coach case staff to be client-centered and utilize all appropriate evidence-based techniques when working with clients.
• Assist in program planning, evaluation, and reporting.
• Ensure compliance with local, state, and federal guidelines, including the Northwest CAN policies.
• Ensure ongoing collection of program statistics and submit statistics monthly.
• Ensure the provision of satisfaction surveys for participants and evaluate feedback regularly.
• Implement evidence-based interventions and spotlight improvements through the Advancement Department.
• Inventory and maintain an adequate supply of office, program, food, and kitchen supplies.
• Keep abreast of changes federally and locally regarding diversion strategies, housing services, rapid rehousing, rapid exit, sheltering, and supportive housing services.
• Provide success stories, statistics, and positive program outcome information for donor reports.
• Regularly evaluate and assess all program components to determine effectiveness in achieving goals.
• Serve as HMIS Data and Security Coordinator for housing programs, ensuring that data is entered accurately and promptly.
• Assist in grant writing, data collection, contract reporting, and gathering all information for billings and funder monitoring visits.
• Work to ensure budget compliance through monthly monitoring.
• Explore new funding avenues.
• Monitor and maintain fiscal operations of all housing programs.
• Solidify The Salvation Army’s relationship with existing funders.
• Work with the Divisional Advancement and Finance Departments to prepare requests and reports for funders.
• Ensure housing-focused case management for all shelter guests and program participants, and conduct quarterly file audits of case files to ensure compliance with The Salvation Army and funder standards.
• Ensure that participants’ cases are accurately tracked and achieve program outcomes.
• Ensuring ongoing case supervision for all consumers, including goal setting, case review, intake assessment, and discharge planning.
• Attend all mandatory funder training and development opportunities.
• Engage with community partners and key stakeholders.
• Identify community resources for referrals, including housing, employment, and partnership opportunities.
• Maintain positive, open communication with partner agencies.
• Maintain professional, effective, and cooperative interagency relationships, including attendance at community meetings.
• Professionally represent The Salvation Army at community meetings and partnerships.
• Serve as the Western Connecticut Coordinated Access Network (CAN) representative, actively participating in monthly meetings.
• Coordinate for repairs and service contracts, and promptly address preventative maintenance and repairs.
• Oversee and plan the effective day-to-day operations, maintenance, and cleaning of the shelter, housing staff offices, and shared spaces.
• Ensure adequate office, janitorial, and food supplies are always available.
• Maintain awareness of facility and safety needs.

• A bachelor’s degree in social work or a related field and experience in successful grant writing are highly preferred.
• Two years of supervisory experience or program management is required.
• Experience in homeless services and prior case management is required.
• Valid driver’s license, access to transportation, and a clean driving record required.
• Ability to collaborate with other personnel and service providers or professionals; communicate effectively both verbally and in writing; maintain confidentiality in all aspects of the work environment; manage multiple tasks; effectively relate with a diverse client population experiencing a crisis, work in a fast-paced environment; work well under pressure; and work well on a team.
• Commitment to empowering others to solve their problems, racial equity, and inclusion.
• High level of organizational skills.
• Knowledge of and belief in the “Housing First” philosophy and strategies, and sensitivity to cultural and socioeconomic characteristics of the population served.
• Must complete KeepSAfe and other required training upon hire.
• Proficiency in the Microsoft Office Suite is required.
• Will respect and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a comprehensive benefits program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low-cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee) 
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.