The Front Desk Coordinator serves as the initial point of contact for all visitors, callers, volunteers, and donors. This role is critical in facilitating the daily operations of the Corps and Shelter by providing professional reception services, routing inquiries appropriately, and coordinating volunteer programs to ensure effective support for internal departments and community outreach efforts.

• Greet and assist all guests entering the Corps facility with professionalism and warmth.
• Answer and direct incoming phone calls to appropriate departments or personnel; take and relay messages when staff are unavailable.
• Distribute and screen volunteer applications in accordance with The Salvation Army’s protocols.
• Coordinate all volunteer recruitment efforts for Corps and Shelter operations.
• Organize and assign volunteer drivers for food pickups, donations, and related transportation needs.
• Lead and manage volunteer support for seasonal programs including:
• Summer Feeding Program: Recruit, schedule, and support volunteers.
• Christmas Shop & Angel Tree Program: Coordinate community and individual volunteer participation.
• Kettle Campaign & Rolling Thunder Toy Drive: Recruit and coordinate individual and group volunteers.
• Provide administrative support to the Social Services Department as needed, including assistance with programs such as ESFP and Columbia Gas.
• Maintain a tidy, welcoming, and organized front desk environment at all times.

SUPERVISORY RESPONSIBILITIES:

• Directly oversee and manage all individual and group volunteers, ensuring proper orientation, scheduling, and support throughout their service.

MINIMUM EDUCATION and/or EXPERIENCE:

• High school diploma
• Associate degree in Ministry, Business Management, or a related field preferred.
• Minimum of 2 years of relevant experience preferred but not required.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

• Basic Computer Skills (Microsoft 260, Excel)
• Typing
• Telephone
• Operations Time Management
• Organizational Skills
• Excellent Communication Skills
• Ohio Driver’s License

WORK ENVIRONMENT:

• 40% sitting, bending, stretching (Inside)
• 20% lifting, squatting, stretching, carrying up to 25 (during seasonal duties- Inside & outdoors)
• 30% walking, standing (inside and outdoors)
• 10% Driving (outside)

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of The Salvation Army.

The employee occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status