The Shelter Case Aide is responsible to assist families and individuals with emergency housing by performing intake assessments with individuals/families seeking emergency shelter.  The position requires strong communication skills in crisis intervention and the use of de-escalation techniques should the need arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Oversee the daily activities of the Emergency Shelter
• Oversee/perform intake for Emergency Shelter residents
• Provide personal care items for Emergency Shelter residents
• Coordinate community service assignments
• Develop and maintain housing options for residents and assist residents in finding and using housing options
• Prepare shelter meals as needed and monitor clean-up after the meals
• Cleaning/Set-up of shelter rooms after residents are discharged
• Briefing staff at shift change
• Ability to multi-task
• Must be self motivated and able to respond quickly to emergency situations
• Excellent telephone and verbal communication skills along with the ability to keep others informed
• Good communication skills for crisis intervention and de-escalation techniques
• Ability to utilize proactive oral and written communication skills
• Able to complete task that are assigned quickly and efficiently
• Strong time management and problem solving skills
• Demonstrate experience providing resourceful solutions to resolve problems
• Demonstrate leadership and mentoring in a team environment
• Ability to display positive attitude, be courteous, and show respect towards clients
• Work well with others including those with mental illness, lower functioning, and different social, racial, and economic backgrounds
• Punctual with attendance and be dependable

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM EDUCATION and/or EXPERIENCE

• Some college or related experience in the Social Service field

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS.   

• Current Ohio driver's license
• Ability to pass OTIS test and drive a 12-Passenger van
• Must be insurable by The Salvation Army

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of The Salvation Army.

The employed occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.