Seeking a Social Care Network Program Coordinator to join our Divisional Headquarters Team

Our Full Time opportunities offer:

• Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
• Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
• Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
• Company Paid Basic Term Life Insurance for Employee
• Long Term Disability Insurance
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
• Flexible Spending Account
• Eligibility for Federal Student Loan Forgiveness Program
• Tax Deferred Annuity (403B)
• Christmas Bonus

SCOPE AND PURPOSE OF POSITION:

The Salvation Army Empire Division is seeking a full-time Social Care Network Coordinator (SCNC) to join the Social Services team to lead the Social Care Network Program for the Division. 

The Social Care Network Coordinator is responsible for effectively supporting the organization’s engagement with The Social Care Network program, under the NYS NYHER 1115 Waiver Demonstration project. 

The position operates within assigned target areas under the leadership of the Director of Community Programs. In this role, the Social Care Coordinator will support the activities of The Salvation Army SCN operations to address unmet health-related social needs in the respective communities across the Division, including case support as needed to ensure clients processed through the SCN are appropriately served. The coordinator will be responsible for assisting with implementation, training, and providing technical assistance to local Salvation Army units, promoting seamless communication and contributing to continuous quality improvement of the program. This role serves as the first point of contact for the SCN Program, handling all communication and assigning inquiries to the appropriate team members. The coordinator is responsible for reporting, invoice administration, and chart audits to maintain quality and compliance targets for the program, agency, and funder. The position requires significant daily interaction with multiple client database platforms, effective communication, and regular contact with local Salvation Army units across New York. This role is hybrid (office/remote). Funding for this position is secured through March 2027.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 Responsibilities:

• The overall focus of this position is to support The Salvation Army Empire Division as each SA unit participates in The Social Care Network program to ensure the timely delivery of contracted services.
• Staff support: Track training of teams in respective Social Care Networks; complete monthly staff lists and SEL checks, submit to SCN; monitor staff changes at local command and adjust reports accordingly. Be available to offer guidance and training on the process, reimbursements, documentation, and service delivery
• Database: Develop competency and offer technical assistance with data entry, audit charts to ensure compliance with required elements for service, run reports to monitor activity and evaluate effectiveness of service, ensure referrals are acted upon by HRSN service providers within required timeframes, and redirect to support service connection.
• Reporting: Work closely with Directors to reconcile income and expense reports for each SA unit in the respective SCN.
• Engage local Corps leadership team, case management staff, and food program staff as needed
• Provide program delivery backup support to case management staff, food program staff, and transportation staff as needed and time permitting
• Communicate regularly with the Director of Community Programs to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.
• Regularly use data and data tools to report patterns and trends to the management team
• Complete all initial and ongoing training as required for SCN; participate in annual professional development training
• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings
• Adhere to Salvation Army Policies and Procedures

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.