Location: Divisional Headquarters (Hartford, CT)

Status: Full-time, Exempt

Hours Per Week: 40

Schedule: Monday–Friday; 8:30 am – 4:30 pm. The schedule may vary depending on the need.  

Scope of Position: Responsible for direct oversight of the Pathway of Hope Program, an intensive case management program to end generational poverty. Manage the ServicePoint client software database. Assist the Social Ministries Director with the oversight of the service extension program and emergency disaster services as needed. Provide on-call coverage support for the Hartford, Waterbury, and New Britain shelters. Supervise the housing and homeless programs and the service extension program in the absence of the Social Ministries Director. Ensure all programs are aligned with The Salvation Army’s mission and policies.

• Serve as a role model for all social service employees by displaying a passion for the mission and adhering to the rules, regulations, procedures, and policies of The Salvation Army and the Social Service Department.
• Assist Corps Officers in prioritizing bridging those served through our social service programs into the mainstream of the Army’s congregational (Corps) life.
• Assist the Social Ministries Director with annual audits of the social ministry program.
• Ensure all Salvation Army policies and procedures are followed in all social service and service extension programming.
• Maintain strict confidentiality in all aspects of work.
• Attend conferences, trainings, and meetings.
• Support fundraising and positive community relations efforts related to the Pathway of Hope program and the Service Extension Program.
• Provide direct case consultation and technical assistance to case managers.
• Provide guidance and promote the spiritual dimension of The Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all The Salvation Army ministries.
• Maintain contact with Corps’ staff and officers to offer support and information regarding community linkages and programmatic requirements, including intake processes, intervention strategies, and data collection to meet program reporting requirements.
• Plan, coordinate, and facilitate monthly case manager meetings and quarterly Corps Officer meetings.
• Assist in scaling the POH and learning agenda by collaborating with the Territorial POH Coordinator, the Social Ministries Director, the Donor Relations office, and other organizations to develop the POH model and support kindred projects.
• Monitor POH budgets and report funding gaps to the supervisor.
• Prepare monthly POH progress reports and status updates for the Territorial POH Coordinator and Social Ministries Director.
• Ensure the efficiency and effectiveness of POH program activities via collaboration with the Territorial POH Coordinator and the Social Ministries Director.
• Make recommendations that support the comprehensive alignment of vision, mission, strategies, operations, policies, procedures, goals, objectives, and outcome-based measures related to all POH program components.
• Ensure 100% accuracy of all data entered into the program of record and maintain POH database consolidation of all program data across the Corps cluster(s).
• Oversee quarterly POH evaluations/outcomes measurement for Corps clusters and complete summary report to the Territorial POH Coordinator and the Social Ministries Director.
• Complete quarterly random record reviews and annual reviews of compliance with standards to ensure program evaluation/ certification requirements.
• In a disaster, assist the Social Ministries Director with implementing short-term and long-term services.
• In the absence of the supervisor, oversee the housing services programs and the Connecticut service extension program.
• Provide on-call coverage support for the shelters located in Hartford, New Britain, and Waterbury.
• Provide guidance and training to Corps Officers on program operations, including The Salvation Army Boys & Girls Club, community after-school programs, summer day camps, and feeding programs.

• An understanding of and passion for the mission of The Salvation Army.
• A bachelor’s degree in social work, human services, or a related field is required.
• Previous supervisory and case management experience is required.
• Ability to collaborate on complex social issues within families and communities.
• Experience and strong interest in community outreach, organization, and community capacity development.
• Experience with after-school programs, feeding programs, emergency disaster services, and serving people experiencing homelessness is a plus.
• Grant writing experience is highly preferred.
• Contract and program fiscal management experience preferred.
• Highly organized with the ability to meet deadlines.
• Exceptional interpersonal skills.
• Strong time-management skills with the ability to organize.
• Proficiency in Microsoft Office is required; experience with database software is preferred.
• A willingness to lead employees with sleeves rolled up and a positive, can-do attitude.
• Ability to work in a fast-paced environment and maintain a pleasant demeanor.
• Ability to maintain confidentiality in all aspects of the work environment.
• Ability to handle multiple projects, adhere to deadlines, and effectively manage and solve crises for positive outcomes.
• Must be interested and able to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• A valid driver’s license is required.
• Must maintain a professional appearance.
• Must complete the KeepSAfe training and other required training upon hire.

The Salvation Army is pleased to offer a comprehensive benefits program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low-cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee) 
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.