Location: Divisional Headquarters, Administration (Hartford, CT)

Status: On-Call

Scope & Purpose of Position: Greet visitors at the front door, direct incoming telephone calls and inquiries, and receive/deliver incoming parcels as needed.

• Check voice messages periodically and forward them to appropriate parties.
• Direct incoming telephone calls and inquiries appropriately to internal and external resources.
• Ensure personnel and visitors entering the building comply with the COVID-19 prevention protocols.
• Ensure that all visitors entering the building sign in and are provided a visitor identification (sticker, badge, etc.) and that the personnel being visited is contacted to greet the visitor and direct them to the appropriate location.
• Greet all visitors warmly and in a manner that reflects the mission and integrity of The Salvation Army.
• Always interact professionally and positively with the public, either in person or through telephone contact.
• Keep the work area tidy and professional.
• Monitor video surveillance of the exterior of the building and report any concerns immediately.
• Open and close the front gate at the start and end of the business day.
• Receive parcels and notify appropriate personnel of delivery.

• Receptionist experience required, preferably in a non-profit setting.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a
• Basic proficiency in computers and Microsoft Office.
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills in person and on the telephone.
• Excellent verbal and written communication skills.
• Must maintain a professional appearance.
• Self-motivated and dependable.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.