Status: Non-Exempt, Full-time

Hours Per Week: 39

Schedule: Mon, Wed, & Fri; 8:00 am – 3:00 pm and Tues & Thurs, 8:00 am – 5:00 pm

Scope of Position: Remove barriers to housing for youth ages 18-24. Be involved with the Greater Hartford Coordinated Access Network’s (GH-CAN) homeless crisis response agencies providing additional outreach, assessment, referrals, and diversion services to expand and complement those already offered by the CAN. 

• (Re)connect youth with family members, if deemed appropriate by the client.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.
• Assist clients with paperwork and documentation, including benefits, additional housing interventions, etc.
• Conduct age-appropriate intake appointments.
• Conduct CAN appointments in the community and all towns of the GH-CAN to accommodate the needs and preferences of youth in crisis, including after regular business hours. As appropriate, appointments may be held using virtual meetings. In addition, partner with public libraries in the GH-CAN for locations to have appointments based on youth preference.
• Develop individual housing plans with youth by building rapport and trust.
• Empower and encourage clients to be change agents in their own lives by focusing on and building up their resiliency, strengths, and protective factors.
• Guide clients through the housing response system, including providing options for obtaining permanent housing.
• Help clients with referrals and linkages to services, such as employment and educational programs, behavioral healthcare, primary care, basic needs, financial literacy, and life skills.
• Maintain a caseload of 10-20 homeless youth seeking shelter/housing.
• Maintain client files, stats, and HMIS database per agency and contract standards.
• Pair off clients for shared living arrangements when feasible and only when there is client interest.
• Practice persistent engagement to achieve a minimum of 50% show rate at CAN appointments and to keep youth engaged in services to eliminate or compensate for housing barriers during the approximately 90 days they are in case management.
• Regularly participate in youth-focused community meetings.
• Schedule at least six CAN appointments per week with homeless/unstably housed youth through 211.

• Bachelor’s Degree preferred. A minimum of one year of experience in social services is required.
• Availability to work nontraditional hours to meet client needs as needed.
• Bilingual in Spanish/English preferred.
• Lived experience with homelessness preferred.
• Must complete KeepSAfe and other training requirements upon hire.
• Valid driver’s license and personal vehicle required.
• Familiarity and experience with service models such as Positive Youth Development, Motivational Interviewing, Housing First, Harm Reduction, and Trauma-Informed Care are preferred.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a comprehensive benefits program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low-cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee) 
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.