Under the direct supervision of the Director of Social Services, the Case Manager provides case management services to the tenants residing in the Railton Residence.  This is a 24 hour/week position Monday and Friday 8:00 a.m.-4:30 p.m. and Wednesdays 11:00 a.m.-7:30 p.m.

1. Identify, and assess tenant needs. Advocate to ensure that referral services are provided  and accessible to tenants.
2. Develop an individualized service plan (ISP) for each tenant and ensure periodic review of goals.
3. Provide individual and group crisis counseling support and guidance.
4. Conduct Case Management related client groups either directly or co-facilitate with community organizations.
5. Provide information and refer tenants to relevant community social services for medical, mental health, substance abuse, educational, and vocational, public assistance.
6. Maintain tenant records and documents relative to the interview/counseling meeting and subsequent progress/status reports in accordance with Salvation Army and contract requirements.
7. Develop and maintain effective working relationships with other local community social service providers (g., Dpt. of Human Services, Veteran’s Administration, etc.). Represent the program in the community as requested and as approved.
8. Report observations to supervisor on trends of the homeless, their service needs, effectiveness of referrals, etc.
9. Maintenance of Railton Residence program data.
10. Maintenance of HMIS data entry including case management records (intakes, transfers, discharges, etc.)
11. Compile monthly Salvation Army statistical reports in a timely manner.
12. Collaborate with property management staff for program/rent related issues.
13. Attend staff meetings, in-service conferences, seminars, training programs, and other Salvation Army informational meetings as required.
14. Complete all mandatory training (in-person and online) in a timely manner.
15. Position will ensure that:

• 90% or more tenants remain stable in PSH or exit to other permanent housing.
• 80% or more accessing support services.
• 75% or more will maintain or increase their income or skill.
• Tenants improve both physically and mentally.
• Tenants have social and community connections.

16. Other duties as assigned.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

1. Bachelor’s degree in human services preferred (Social Work, Psychology, Sociology, Criminal Justice, etc.) with 2 years case management experience required. An associate degree considered with relevant experience.
2. Requires experience working with and providing advocacy for vulnerable populations, as well as an understanding of barriers faced by those who are homeless.
3. Concern and sensitivity toward vulnerable populations
4. Knowledge of social service resources.
5. Must be proficient with Microsoft Office 365 suite of applications and other standard data collection systems.
6. Ability to collaborate effectively with external service providers.
7. Certification in Standard First Aid and CPR. (can be obtained after hire)
8. Hepatitis Vaccination or declination.
9. Must possess strong organizational abilities and attention to detail.
10. Excellent communication and problem-solving skills.
11. Valid New York State Driver License for transport of residents, as needed.