Under the direct supervision of the Program Manager, the Shelter Worker/Resident Assistant will provide support to shelter residents and create a hospitable and safe environment in the shelter. This is an On-Call position, filling in for part and full time staff who are out on vacation, sick, personal and holiday time.  Must be able to work at least 1 8-hour shift per month (potential for many more hours) and cover at least 2 holidays per year.

1. Provide support to shelter residents.
2. Monitor the activities of the residents within the shelter environment. Complete daily Shift Log check-list during your shift. Review and record Communication Log each shift.
3. Conduct security wanding upon resident admission, as well as random wand checks.
4. Monitor the physical facility by making rounds every half hour and conducting periodic inspections to ensure rooms are clean, facility is secure and that clients are abiding by house rules.
5. Make referrals to alternative emergency shelter providers when Program beds are unavailable.
6. Maintain basic record keeping responsibilities. This includes performing electronic intakes in the database and completing accurate time sheets in a timely manner in ADP .
7. Check your individual work email daily.
8. Attend and participate in monthly Staff meetings/Resident meetings.
9. Attend relevant In-Service training/conferences, as requested.
10. Complete all mandatory training (in-person and online) in a timely manner.
11. Clean linens, maintain cleanliness of facility (inside and perimeter).
12. Other duties as assigned.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

1. Minimum of High School Diploma/GED will be reviewed. Associated Degree preferred.
2. Crisis intervention, interpersonal and communication skills needed.
3. Ability to work in a continually changing and challenging environment.
4. Flexibility in personal work schedule. Must be available for relief hours as needed.
5. Basic computer skills required for completion of intakes, time sheets, email, daily logs.