Assistant Director, Emergency Family Shelter

The Salvation Army of the Syracuse Area

Full-time w/benefits opportunity, $2361.53-$2403.84 Bi-Weekly

The Salvation Army's Emergency Family Shelter is an 80 room Emergency Shelter for families who find themselves without a home and need our help in securing affordable and safe housing.  In the role of an Assistant Director for our Emergency Family Shelter, it is their responsibility to manage the Case Management Team and Interns. Provide the Case Manager's with guidance & training in order to deliver high-quality, strengths-based services that will assist  families in obtaining stable, permanent housing in 30 days of their stay with us.  Working as a Team, the Assistant Director will also provide support to the Program Director  of the Shelter in an effort to manage all aspects of the Emergency Family Shelter program.

The Health Benefit program offers full-time employees access to the following:

• 13 Paid Holiday's, Vacation Time & 3 Personal Days
• Sick Time=1 sick day per month accrual and Attendance Bonus
• Remitted Tuition Program with Syracuse University.
• Medical, Dental (includes orthodontia ryder), Vision Insurances, and Flexible Spending Account.  Insurance cost is less than a 10% contribution of payment by our employees.
• Pension Plan and Tax deferred annuity savings account.
• Forgiveness loan=The Salvation Army is considered a qualified organization for this Federal program.
• Long-Term, Short-Term Disability Programs and Life/Supplemental Insurances
• On-site Day Care and Pre-K program with employee discount
• "Free" Parking at our covered parking lot

1. Supervise case managers: manage caseloads; provide bi-weekly individual supervision sessions.
2. Provide direct support to case managers by covering cases during scheduled time off; assist with families temporarily housed in a hotel.
3. Conduct monthly Case Management Staff meetings including a training topic related to housing and homelessness or community resources.
4. Coordinate case management services for residents in the Family Shelter program; collaborate with case managers to address barriers to stable housing.
5. Conduct weekly group case review actively monitor client progress toward Independent Living Plan goals, documentation of work with client and accuracy of data collection.
6. Provide direct interventions regarding complex or urgent cases including contracting for shelter due to behavior or non-compliance; provide empathetic and non-judgmental counseling and support in crisis situations.
7. Coordinate referrals to and liaison with various community partners
8. Serve as main point of contact with local Dept of Social Services Housing Unit team.
9. Coordinate transportation as needed: for children to school until transportation through the district is set up; to/from hotel; view apartments or family move-outs, as needed. 
10. Conduct regular information sessions with residents on Wednesday evenings on a rotating basis.
11. Audit case files – review case at opening to address initial errors and at closing to prepare for record review; participate in quarterly program and agency file review
12. Understanding of OTDA, LDSS, OCFS, Agency and Program regulations and policies to ensure continued compliance; participate in annual reviews as requested.
13. Responsible for HMIS training for all staff in EFS. Run regular ServicePoint/HMIS data quality reports, analyze and submit monthly program billing and stats reports; monitor team statistics to meet Performance Outcome Measurements; assist with ClientPoint data entry and address errors, including individualized training and follow up with staff on all shifts;
14. Manage Coordinated Entry referrals and conduct assessments, as needed. Actively participate in the CoC’s Coordinated Entry Workgroup, including annual policy reviews. Communicate and train EFS staff on Coordinated Entry procedures.
15. Serve as main point of contact with local Dept of Social Services Housing Unit team.

The role of an Assistant Director requires a candidate who is highly motivated, organized, strong communication skills and the ability to work independently and be a part of a team.

1. Valid NYS Driver License and cleared by the Insurance Agency to drive during work hours.
2. Associate Degree in human service field with 1-3 years of experience. Bachelor’s preferred.
3. Supervisory experience preferred.
4. Knowledge of community resources desired.
5. Position is in a 24/7 Residential Facility and flexibility is required.  On-call coverage on rotating schedule.

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.