Position: Operations Manager
Department: Eliza Shirley House
Availability of Position: Immediate
Schedule: Full Time
Reporting Relationship: Reports to Assistant Director. Supervises House Managers and Residential Advisors
Salary/Grade: 11 E
About the Red Shield Family Residence & Eliza Shirley House: The Salvation Army Red Shield Family Residence and Eliza Shirley House are safe and welcoming emergency housing programs, offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. All family configurations, including families with teenaged children, and single men with children are accepted. Primarily, we serve young mothers with infants and single mothers with school-aged children.
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:
Description of Position: The Operations Manager is responsible for upholding the safety and welfare of shelter residents. The Operations Manager supervises House Managers and Resident Advisers; maintaining confidential employee files and upkeeping employee backgrounds and required trainings. The Operations Manager is responsible for ensuring there is adequate coverage on all shifts to maintain safe staffing levels and is responsible for managing house management staff callouts. The Operations Manager ensures efficient acceptance of referrals through the Office of Homeless Services ensuring we are meeting contracted placement requirements. The Operations Manager implements the resident savings program and works with Case Managers to complete required documentation. The Operations Manager is expected to take calls at home and respond to issues that may arise in the facility and provide support to House Management staff.
Requirements: BSW or High School Diploma/GED, plus give years supervisory experience. Five plus years working in a residential program preferred. Must be able to read, write, and speak well in English. Must have computer skills in Microsoft Word and Excel and be proficient in the ability to utilize the internet. CPR and Crisis Management Training a plus. Must provide Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check. Must provide proof of completing Mandated Child Abuse training prior to start of employment. Must possess an appreciation for and understanding of the mission of The Salvation Army and The Sanctuary Model.
Contact: Please submit all resumes and cover letters online only as instructed below.
Current Salvation Army Employees can apply online at http://internal-usesalvationarmy.icims.com.
Prospective employees can apply online at http://careers.salvationarmy.org.
No phone calls please.
Released by the Divisional Human Resources Department on 12/6/24
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All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Requisition No. 2297
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