The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.
This Service Desk Technician is a non-exempt position reporting to the Service Desk Supervisor with responsibilities of providing technical support for users and systems (hardware and software) within the Eastern Territory.
This position, based at our Southwest Ohio and Northeast Kentucky Division office in Cincinnati, Ohio requires approximately 35 hours of work per week and is onsite.
The Service Desk Technician will be responsible for providing technical assistance and support to end-users, resolving IT issues, and ensuring the smooth operation of The Salvation Army IT systems. This involves in-depth troubleshooting, analyzing system logs, and utilizing advanced diagnostic tools. This position requires exceptional customer service, communication and organizational skills, a strong working knowledge of PC’s, Mac's, mobile devices, and related peripherals with keen attention to detail and the ability to prioritize responsibilities.
The responsibilities shall include, but not be limited to, the following:
What We Offer
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
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