1

Answer all telephone inquiries and/or direct incoming calls to the appropriate person. Maintain call log

2

Serve visitors, in person or on the phone by greeting and directing them appropriately. Ensure that all visitors sign in utilizing the sign-in sheet

3

Responsible for maintaining a neat and orderly reception area, mailroom, front classroom, and front waiting area.

4

Manage incoming mail/packages, outgoing mail/packages and special deliveries. Alert associates in different areas when they have urgent items dropped off.

5

Secure office door, waiting area doors, classroom door and chapel doors at the end of each day

6

Maintain reception supplies, including but not limited to postage meter, instruction manuals, and phone logs

7

Make announcements over the PA system as needed

8

Assist staff with the fax machine and postage meter as needed

9

Work around Kettles: checking in workers, providing ID’s, clothing items, ETC.

10

Assist with filling and shredding documents when necessary

11

Create and promote a non-violent and non-judgemental environment

12

Provide other services as required for the efficient functioning of the Salvation Army

1

High school diploma or GED equivalent required

2

2 years secretarial/customer service experience

3

In-person and over the phone communication skills

4

Flexibility and a strong work ethic

5

Familiarity with Microsoft office applications

6

Must be sensitive to issues surrounding families, children, cultural diversity, and homelessness

7

A passion for the Salvation Army’s Mission