Location/Department:   Marshall House Shelter (Hartford, CT) & New Britain Youth Navigator Program (New Britain, CT)

Status: Exempt, Full-time

Hours Per Week: 40 minimally (on-call responsibility for two weeks of every four weeks, weekend hours as needed)

Schedule: Mon-Fri, 8:00 am-4:00 pm (includes two 15-minute paid breaks per day)                   

Scope & Purpose of Position: Responsible for operations and oversight of The Salvation Army’s homeless prevention, diversion, triage, and family shelter programs in Hartford.  Responsible for the youth navigation programs at Hartford and New Britain shelters.  Oversight includes staff and financial management, grant applications and reports, program planning, implementation and evaluation, facility operations and maintenance, and community partner engagement.

• Assist in program planning, evaluation, and reporting.
• Conduct case management reviews, file audits, and HMIS audits.
• Engage with community partners and key stakeholders.
• Ensure compliance with local, state, and federal guidelines, including the Greater Hartford and Central CAN policies.
• Maintain awareness of facility and safety needs.
• Manage a low-barrier, housing-focused shelter for unsheltered families.
• Monitor fiscal operations of all housing programs.
• Promote and ensure trauma-informed care.
• Recruit and interview qualified candidates, provide training and supervision for staff, ensuring mandatory training is completed.
• Be on-call for staff emergencies.
• Conduct monthly staff meetings and bi-weekly supervision.
• Ensure staff engage with shelter guests and program participants relative to advancing their goals for stable housing.
• Ensure ongoing staff development opportunities.
• Ensure staff credentials are up to date.
• Monitor staff schedules to ensure all services are provided for 24-hour staffing and staff:client ratios are maintained.
• Maintain an accurate attendance record system and ensure accountability.
• Organize, coordinate, and supervise volunteers and volunteer projects as needed.
• Process bi-weekly payroll and ensure accuracy.
• Serve as a backup when the program is understaffed.
• Train and coach case management staff to be client-centered and utilize all appropriate evidenced-based techniques when working with shelter guests/clients.
• Approve food and supply orders to be placed by the Housing Program Assistant.
• Ensure the staff maintains a clean, safe kitchen that meets health department regulations.
• Ensure the ongoing collection of program statistics and monthly statistics submission.
• Ensure the provision of satisfaction surveys to participants and evaluate feedback regularly.
• Maintain an adequate supply of office, program, food, and kitchen supplies.
• Maintain processes to provide consistent quality care and service to all consumers.
• Oversee the planning and implementation of services and activities appropriate to program objectives.
• Serve as HMIS Data Coordinator for Hartford’s Housing Programs and New Britain’s Youth Navigation Program.
• Assist in grant writing, data collection, contract reporting, and gathering all information for billings and funder monitoring visits.
• Ensure budget compliance through monthly monitoring (e.g., proper expenditure coding and timely credit card receipts).
• Explore new avenues of program funding.
• Monitor and report on local petty cash funds.
• Solidify The Salvation Army’s relationship with existing funders.
• Ensure that confidential case records are maintained.
• Keep abreast of changes federally and locally regarding diversion strategies, housing services, rapid rehousing, rapid exit, sheltering, and supportive housing services.
• Maintain awareness of potential areas for related program development.
• Provide success stories, statistics, and positive program outcome information for donor reports.
• Attend all mandatory funder training and development opportunities as directed by the supervisor.
• Identify community resources for referrals, including housing, employment, and partnership opportunities.
• Maintain positive, open communication with partner agencies.
• Maintain professional, effective, and cooperative interagency relationships, including attendance at community meetings.
• Coordinate for needed repairs and service contracts and promptly address preventative maintenance and repairs.
• Oversee and plan for the effective day-to-day operations, maintenance, and cleaning of the shelter and housing staff offices.

• Bachelor’s degree in social work or related field with at least two years of administrative experience highly preferred.
• Ability to communicate effectively both verbally and in writing.
• Ability to maintain confidentiality in all aspects of the work environment.
• Successful grant writing experience is strongly preferred.
• Ability to manage multiple tasks and effectively relate with a diverse client population experiencing a
• Ability to work collaboratively with other personnel and service providers or professionals.
• Ability to work in a fast-paced environment and work well under pressure.
• Ability to work well on a team.
• Commitment to empowering others to solve their problems.
• Commitment to racial equity and inclusion.
• Experience in the field of homeless services is required.
• Proficient in Microsoft Office Suite required.
• High level of organizational
• Knowledge of and belief in the “Housing First” philosophy and strategies.
• Prior case management and community experience required.
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Two years of administrative experience required.
• Two years of supervisory experience or program management required.
• A valid driver’s license and access to transportation are required.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee) 
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.