Location: Marshall House Overflow Shelter (Harford, CT)

Status: Non-exempt, Part-time, Temporary (Dec 2024 - Mar 2025)

Hours Per Week: 13

Schedule:  Friday; 4:00 pm – 11:00 pm, Saturday & Sunday; 3:00 pm – 6:00 pm

Scope & Purpose of Position: Will support families who are experiencing homelessness. Use a housing-first approach and trauma-informed practices to build trust-based and collaborative relationships. The main functions of this position will focus mainly on HMIS Smartsheet data entry and Case Management. Will maintain accurate HMIS records with a minimum data quality score of 90%.  Will assist in providing demographics, outcomes, and the number of individuals served to complete funder reports as needed. Will respond immediately to help the guests overcome barriers to accessing services and advocate and connect them to crucial resources to help them resolve their immediate crisis to help them access housing to end their homelessness. Will coordinate with the Greater Hartford Coordinated Access Network (GH-CAN) and attend community meetings and case conferencing.

• Serve as a positive and professional representative of The Salvation Army.
• Maintain a professional and organized workspace.
• Advocate for the mission of the organization and uphold the agency’s values.
• Utilize a strength-based approach when working with guests, employees, the agency, and the community.
• Review all intakes to ensure all releases of information have been signed and intake is complete.
• Prepare intake packages for guests.
• Assist with shelter intakes as needed.
• Complete all HMIS data entry for the Overflow program with a minimum data accuracy of 90%.
• Complete nightly bed night check-ins.
• Ensure the nightly census is accurately completed.
• Enter all data from families utilizing winter programs into Smartsheet for tracking.
• Assist with maintaining a safe, secure environment.
• Assist guests in self-resolving their housing crisis.
• Prepare and complete intake packages for guests.
• Maintain a caseload of sheltered guests.
• Provide case management to guests, which consists of the following:
  • Meet with each guest within two business days of intake to assess housing barriers, determine service needs, and complete the initial housing plan.
  • Complete a VI-SPDAT for the guest after two weeks of entry into the shelter.
  • Update each guest’s housing plan at least once per month.
  • Schedule weekly meetings with each guest to review individual housing plans.
  • Assist guests with accomplishing goals, becoming “document ready,” and obtaining housing.
  • Document case management in the guest file through case notes, referrals, and housing plans within two business days of interaction.
• Work to reduce the average length of stay in emergency shelters by increasing the number of guests who exit to permanent housing.
• Deliver services with safety, respect, and effectiveness.
• Utilize the Harm Reduction model and the Trauma-Informed approach during the delivery of services.
• Attend CAN meetings to advocate for guests and ensure coordination.
• Collaborate with McKinney Vento Liaison to ensure children are enrolled in and attending school.
• Collaborate with CAN housing providers to expedite moves to permanent housing.

• Previous HMIS and case management experience preferred.
• Excellent communication skills, both verbal and written, are required. Spanish speaking preferred.
• Experience working with at-risk populations or persons experiencing homelessness; knowledge and belief in the “Housing First” philosophy and strategies preferred.
• Ability to establish and maintain professional boundaries.
• Demonstrated knowledge of community resources, social service agencies, and landlords.
• Ability to work in a fast-paced environment and work well under pressure.
• Ability to maintain confidentiality in all aspects of the work environment.
• Flexible work schedule, including nights and weekend work required.
• Must maintain a professional appearance.
• Must complete the KeepSAfe training and other required training upon hire.
• Proficient in Microsoft Office Suite.
• Self-motivated and dependable.
• Valid driver’s license and reliable transportation or access to transportation required.  The license must be free of restriction by both the granting state and Chesterfield Insurance.
• Will understand, respect, and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.