Case Manager

Emergency Family Shelter

Help us to combat Family Homelessness.

Full-Time with Benefits, starting rate of pay Up to $25/hour depending on experience

The Salvation Army

Syracuse Area Services, Syracuse New York

Family Homelessness is at an all time high here in our Syracuse Community.  At The Salvation Army we are hiring for the position of Case Manager at our Emergency Family Shelter!

We are seeking individuals who want to help us to combat Family Homelessness, have a passion for helping others, and a desire to do the most good in their own community right here in Onondaga County!

Our Case Manager's provide case management services to families experiencing homelessness.  Perform assessments of the Family Unit and Individual needs.  Help to develop housing plans with aftercare services.

Position Details: As a Full-time employee, you will have access to our unique benefit offerings upon successful completion of the "Initial Employment" period of time.

Benefit Offerings:

• Medical, Dental, and Vision Insurances
• Loan Forgiveness Program available
• Benefit Time>Vacation, Sick, and Personal
• Paid Holidays'>Up to 14 paid holiday's per year.
• Supplemental Insurance plans to include ST, LT Disability and Life
• Remitted Tuition Program after 6 months of employment
• Retirement Savings:  403B after 1 year of employment
• Pension Plan:  after 1 year of employment
• Christmas Bonus
• On-Site Parking, Paid

• Perform intake assessments on families referred to family shelter by DSS/Contact 211, assist with securing emergency housing and transport to destination, if needed.
• Conduct intensive bio-psychosocial assessment of family unit and individual needs to identify strengths, resources and barriers to permanent housing and self-sufficiency.
• Collaboratively develop an individualized housing plan with aftercare services, if appropriate, using the SMART goal model; assist with problem-solving to address barriers to housing.
• Coordinate case management activities and referrals to community-based resources to facilitate rapidly securing safe, affordable permanent housing and maximize participant outcomes, program goals and agency mission; meet regularly (at least 3x/week)
• Transport participants to view 3 viable housing options; interface with landlords/property owners whenever necessary; conduct pre-move inspection.
• Maintain statistical accountability. Document clear and concise individual case narratives, referrals and summaries in HMIS (Homeless Management Information System).
• Consult regularly with local Dept of Social Services Housing Unit team on housing needs
• Conduct monthly information sessions with residents.
• Attend mandatory staff meetings and training sessions including annual human resources trainings, CPR/First Aid, TB tests and quarterly staff trainings as scheduled.
• Represent The Salvation Army Emergency Family Shelter in a professional manner in the community, at meetings and/or task force sessions, trainings and other professional groups.
• Demonstrate cultural competence and awareness as well as trauma informed care practices and integrate understanding into daily responsibilities to meet the objectives of The Salvation Army Syracuse Area Services Strategic Plan.
• Other duties as assigned.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.

Qualifications:

Education:

• Associates degree with work/intern experience
• Bachelors degree, preferred

Experience:

• Ability to work flexible schedule according to individual client needs.
• Knowledge of community resources desired.
• Computer knowledge (Word/Excel) and ability to navigate Internet.

Other:

• Ability to work a flexible schedule according to individual client needs.
• NYS Valid Driver License that meets the insurance standards of The Salvation Army

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.