The Social Services & Volunteer Coordinator will serve in a critical support role to the Corps Officers and a major leadership role within the East Cleveland Corps.  They will be integrally involved in the ministry of Corps and in the promotion of the Mission of The Salvation Army.  The Social Services & Volunteer Coordinator should remain teachable and possess a passion to further the Mission of The Salvation Army.

The Social Services & Volunteer Coordinator will oversee all aspects of the Social Services & Volunteer Programs including but not limited to budgets, personnel & program development, under the direction of the Corps Commanding Officers.

The Social Services & Volunteer Coordinator must be able to render direct casework and/or group work service to clients recognizing their physical, emotional, spiritual and social needs-making full use of agency and community resources under the direction of the Corps Commanding Officers.

Social Services

• Understand, promote and facilitate the Mission of The Salvation Army, at all times.
• Ensure that all communications and concerns related to operation of the Social Services Program, be handled in accordance with the proper protocols for the East Cleveland Corps & Greater Cleveland Area Services
• Performs the full range of Social Service worker duties.  This includes obtaining and recording case data, making needs assessments, developing treatment plans and goals; and carrying out the treatment process which may include making appropriate referrals and follow-ups.
• Keeps up-to-date records and statistics as required by The Salvation Army and external partners
• Regularly meet with supervisor for case and administrative consultation.  Also, takes own initiative to contact supervisor whenever priority or emergency situations occur.
• Liaise on behalf of the agency, to the social services community and present the agency’s program to public or civic groups
• Contact other social service agencies regarding the client situation for the purpose of making interagency referrals and for the development of resources for the client
• Provide supervision and training for assigned interns
   

Food Services

• Provide direct oversight of the Food Pantry Assistant and the administration of the Food Pantry program, in accordance with internal and external policies
• Provide direct oversight of the Kitchen Manager and the administration of Feeding Programs, in accordance with internal and external policies
   

Volunteers

• Responsible to screen and process applications for all individuals wishing to serve as a volunteer at the East Cleveland Corps, through the appropriate channels before assigning them to an area
• Ensure all volunteers complete required trainings prior to commencing their service
• Responsible to maintain records of volunteers including necessary time records
   

OTHER DUTIES AND RESPONSIBILITIES:  As directed by the Corps Commanding Officers:

• Serve as primary liaison for registrations for Camp NEOSA summer programming
• Responsible to coordinate with Youth Ministries Coordinator to develop and foster relationships for youth attending camping programs
• Serve as a primary contact for Christmas Toys/Angel Tree Program at East Cleveland Corps
• Assist with special events, as assigned to foster greater community engagement
• Involvement in the total program with willingness to help in all areas as needed, including food service, outdoor/indoor activities, children with problems, classroom coverage, etc.
• Promote observance of the moral and ethical code affecting program participants and staff
• Must be able to liaise with external (Food Bank, United Way, etc.) and off-site (DHQ) personnel
• Must attend and contribute to East Cleveland Leadership Team Meetings.
• Serve as a member of the Case Management Team, during disaster emergencies
• Perform related duties, as assigned.

This is not an exhaustive list of duties and may be added to, deleted, and changed as required by the Corps Officers.

• Bachelor’s Degree in Social Work (or related field) from an accredited institution and at least 1 year of supervisory experience OR a Masters’ Degree in Social Work (or related field) from an accredited institution and at least 6 months of supervisory experience
• Ability to understand the obligations, functions, programs, and services of the agency and their relation to staff, clients, community, and general social welfare, and ability to appraise these relationships         
• Capability to recognize and to elicit psychological and physical factors, to differentiate subjective from objective factors and capability to understand the origin, meaning, significance and inter-relationship of theses factors
• Potential to plan treatment appropriate to the evaluated data and to execute the treatment plan in such a manner as to aid clients to function more adequately
• The ability to express and to transmit ideas and knowledge clearly
• The ability to express and to maintain relationships within and outside the agency in a professional manner.   Ability to organize own tine and effort to meet assigned situations and work demands
• Ability to reflect on own performance capabilities and limitations with some accuracy
• Ability to use supervision constructively for one’s own professional development and growth

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
 

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of The Salvation Army.