The Receptionist/Staff Aide is the first point of contact for The Salvation Army East Cleveland community center and plays an important role in maintaining a friendly and welcoming environment for our clients. The ideal candidate must be experienced in administrative services, have exceptional customer service skills and phone etiquette and be sensitive to the spiritual, emotional, physical, and social needs of our clients – making full use of the Corps and community resources while adhering to the mission and vision of The Salvation Army. Rate of pay is $13/hour

Administrative Responsibilities -  Greet clients and visitors in a pleasant manner, serve as the 'voice' of The Salvation Army, deal positively with outside vendors and donors, process all mail, perform administrative tasks as assigned.  Answer telephones appropriately and respond accordingly.  Maintain a neat and tidy work area.

Family Services - Assist Family Intake Worker with related duties (pantry, filing, data entry, appointment scheduling) when needed, to ensure smooth office operation., assist with client intake and case work for clients seeking fuel assistance.
Program Coordination - Participate in and support the implementation of special activities and events for the Corps as requested by the Corps Officer.

The candidate must have a HS Diploma or GED with 2 years of clerical experience and be proficient in Microsoft Office. Must have practical experience in organizational management and can troubleshoot and perform well in stressful situations.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
An Equal Opportunity/Affirmative Action Employer

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.