Resident Assistant (RA)

PT, 25 hr.s/5 days, $18.00-$18.20/hour

Ethel T. Chamberlain Women's Residence (Shelter)

The Salvation Army of the Syracuse Area

Purpose?  Here at The Salvation Army of the Syracuse Area our purpose is to help those in need.  Does this fit your career passion?  Your job should be a source of inspiration.  An avenue for self-actualization.

                  We are a work community that shares a common purpose.  We are proud to help those in need by doing the most good which inspires us to do more!

                    We encourage you to consider applying to The Salvation Army's work community for the role of Resident Assistant in our Emergency Shelters.

Position Overview:  The Ethel T. Chamberlain Women's Residence (Shelter) is seeking a part-time Resident Assistant.  The position is scheduled for 25 hours per week/5 days per week. 

                                  There are opportunities to pick up additional shifts from time to time.

                                    Starting pay rate is $18.00-$18.20/hour depending on a candidates transferable experience and education.  

Position Details:  To provide day, evening, and/or overnight coverage including weekends and holidays at The Ethel T. Chamberlain permanent supportive housing and women’s shelter. Responsible for the supervision of residents and the general management of the shelter.  The "RA" insures a safe, secure, comfortable, and supportive environment for the residents in a manner consistent with the philosophy, policies, and procedures of the program and agency.  Resident Assistants will be scheduled to work in one program or the other for their shift and are responsible for the tasks appropriate for the program they are assigned to that day. 

We here at The Salvation Army offer a comprehensive and unique health benefit offering to our Part Time Employees:

• Paid Time Off:  Vacation Time, Sick days & Paid Holiday's
• FREE downtown parking on the premises
• On-Site Day Care Services at a discounted weekly rate
• Christmas Bonus
• Employee Assistance Program (EAP)
• LiveHealth On-line 24/7
• Insurance Plans:  Short-term disability, Long-term disability, Voluntary Life & Supplemental
• Pension Plan & 403-B Tax deferred annuity retirement savings 

Resident Assistant Responsibilities:

• Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.
• Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
• Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
• Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
• Complete shift specific support services.
• Maintain communication shift-to-shift in staff journal.
• Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.
• Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.
• Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.

Qualified Applicants:

• High School diploma or GED required 
• Two years of experience working in human services preferred.
• Associated degree with one year of experience preferred.
• Prior experience working with individuals experiencing homelessness, and/or working in a team lead role is helpful.
• Knowledge of social service resources in the local community
• At least one year experience working in office environment;.
• Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful

environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion,

sex, national origin,marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.