The Salvation Army

Case Manager - Part Time

Job Locations US-NY-Rochester
Job ID
Human Services
Total compensation exceeds the stated base annual salary (or Hourly rate/range) range
Compensation Min
USD $19.00/Hr.
Compensation Max
USD $19.00/Hr.
Regular Part-Time


The Case Manager provides case management services to the Men’s Shelter clients during their temporary stay at Booth Haven.  This is a 25 hour/week position - Monday through Friday.


  1. Assess and identify clients' needs. Advocate for clients to ensure that services of referral are accessible and provided to clients.
  2. Develop an individualized service plan for each resident and ensure periodic review of goals.
  3. Provide supportive and crisis counseling and guidance both individually and to groups.
  4. Provide information and refer clients to relevant community social services for medical, mental health, substance abuse, educational, vocational, public assistance, etc.
  5. Maintain all records and documents relative to the interview/counseling meeting and subsequent progress/status reports in accordance with agency and contract requirements.
  6. Develop and maintain collaborative working relationships with community groups and organizations to enhance quality of service to clients.
  7. Report observations to supervisor on trends of the homeless, their service needs, effectiveness of referrals, etc.
  8. Maintenance of Booth Haven database by inputting daily data for DSS billing information and record keeping.
  9. Maintenance of HMIS/Booth Haven data entry (intakes, transfers, discharges, etc.)
  10. Compile monthly statistics and prepare required reports in a timely manner.
  11. Conduct Case Management related client groups either directly or co-facilitate with community organizations.
  12. Share 24hr. on-call responsibilities with the Program Manager and Resident Assistant once every three weeks. 
  13. Attend staff meetings, in-service conferences, seminars, training programs, and other agency informational meetings.
  14. Share office coverage at least 1-2x a week during lunch time.
  15. Share hosting responsibilities for DHS Liaison.
  16. Other duties as assigned.


  1. Bachelor’s degree in human services preferred (Social Work, Psychology, Sociology, Criminal Justice, etc.) with 2 years case management experience required
  2. Requires experience working with and providing advocacy for vulnerable populations, as well as an understanding of barriers faced by those who are homeless
  3. Concern and sensitivity toward vulnerable populations
  4. Knowledge of social service resources
  5. Strong computer skills
  6. Ability to collaborate effectively with external service providers
  7. Must possess strong organizational abilities and attention to detail
  8. Excellent communication and problem-solving skills
  9. Valid New York State Driver License 


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